QUALIFICATIONS

• Education: High school education required
• Previous Experience: A minimum of one (1) year in a medical field setting is preferred (pharmacy, hospital, physician office, etc.)
• Working knowledge of handling multiple inbound and outbound telephone lines preferred.

CORE CAPABILITIES:

• Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills.
• Must be detailed oriented with the ability to exercise independent judgment.
• Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness.
• Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
• Communication Skills: Good command of the English language.
• Second language is an asset but not required.
• Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.
• Customer Service & Organizational Awareness : Strong customer focus.
• Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.
• Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development.
• Self-motivated and self-starter with ability work independently with limited supervision.
• Ability to work remotely effectively as required.
• Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
• Computer Skills: Proficiency in Microsoft Office: Word, Excel, PowerPoint, and Outlook required.

• The Intake Representative I will provide outstanding customer service and administrative clerical support to all parties that they interact with.
• The Intake Representative I must be able to multi-task between multiple software programs and/or applications, handle multiple telecommunication lines, and work efficiently in all pharmacy computer programs.
• Accurate data entry
• Will coordinate information with appropriate teams to expedite pharmacy services.
• All information documented will be accurate to the best of the employee’s knowledge and presented in a professional manner.
• The Intake Representative I will keep open lines of communication with their immediate supervisor and/or manager.
• Demonstrates working knowledge of all facets of role, relevant regulations, and organizational and departmental policies and procedures.
• Performs other duties and projects as assigned.
• Performs all duties in accordance with regulatory requirements and organizational policies and procedures.