ABOUT PRICELINE PHARMACY

Priceline Pharmacy is a leading health and beauty retailer in Australia, with over 450 stores nationwide. We are passionate about making health and beauty accessible to all, offering expert advice, an extensive range of products, and exceptional customer service. As part of the broader Australian Pharmaceutical Industries (API) group, we are committed to supporting our team members’ growth and providing an inclusive and rewarding work environment.

POSITION OVERVIEW

We are seeking a dynamic and experienced Retail Manager to lead our team at our Priceline Pharmacy store in Sydney. As the Retail Manager, you will be responsible for ensuring the smooth day-to-day operations of the store, delivering outstanding customer service, driving sales performance, and managing a team of dedicated pharmacy professionals. Your leadership will be key to ensuring that we maintain high standards in both customer experience and operational efficiency.

KEY REQUIREMENTS

• Proven experience in retail management, preferably within the pharmacy, health, or beauty sector.
• Strong leadership and team management skills, with the ability to inspire and motivate a diverse team.
• Excellent communication skills, both written and verbal, with a customer-centric approach.
• Solid understanding of retail operations, including stock management, merchandising, and sales strategies.
• Strong analytical skills with the ability to interpret financial data and make data-driven decisions.
• Ability to manage competing priorities in a fast-paced environment.
• A passion for health and beauty, with a commitment to delivering excellent customer experiences.
• A commitment to professional development and staying updated on industry trends.
• Pharmacy-related qualifications (e.g., Certificate IV in Community Pharmacy) would be highly regarded but not essential.

• Lead, motivate, and manage a team of pharmacy professionals to deliver exceptional customer service and achieve store goals.
• Oversee daily store operations, ensuring compliance with company policies, procedures, and all legal and regulatory requirements.
• Manage inventory, ensuring products are stocked and displayed effectively and that stock levels are maintained according to demand.
• Drive sales growth and profitability through effective merchandising, promotions, and customer-focused initiatives.
• Provide leadership and coaching to team members, ensuring professional development and fostering a collaborative work environment.
• Ensure the store maintains high standards of cleanliness, organization, and safety.
• Handle customer inquiries and concerns, ensuring that customer satisfaction remains at the forefront of the store’s activities.
• Monitor and manage store budgets, labor costs, and other financial aspects of the operation to ensure profitability.
• Collaborate with the Area Manager and other stakeholders to implement corporate strategies and objectives.