Pharmacy Support Center Representative at Wegmans Food Markets

City of Rochester, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Apr, 26

Salary

20.0

Posted On

26 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Entry, Multitasking, Communication, HIPAA Compliance

Industry

Retail

Description

Location: 1500 Brooks Ave Rochester, NY 14624 Availability Requirement for this role: Morning, afternoon, evening (includes weekends). Age Requirement: Must be 18 years or older Time Type: Part time Pay Range: $19 - $20 / hour Why Work Here Working at Wegmans provides opportunities to grow, flexible scheduling, incredible benefits, and the experience of working for a company with a reputation you can be proud of. Job Description: Note: This position is based in Rochester, NY and requires up to 6 weeks of training at our corporate office during the availability hours listed below. Upon completion of training, this position is fully work from home. Availability: This is a part-time position that includes evening and weekend shifts. Shift times will vary between the hours of 8:30am-9pm Monday through Friday, 8:30am-6pm Saturday, and 830am-5pm Sunday. What will I do? Able to answer a high volume of incoming calls; assist customers by answering any questions Communicate with internal customers (store pharmacies) regarding customer information/orders Meet individual goals and team averages for number of calls per hour and talk time per call Able to multi-task and complete work efficiently and effectively Comply with all policies, state and federal laws including HIPAA - Must have a secure and private workspace to answer calls per HIPAA guidelines Required Qualifications: Ability to work in a fast-paced environment Systems aptitude, data entry and multitasking skills Preferred Qualifications: 1 or more years of pharmacy technician experience Call center experience Medical or insurance experience Proficiency with EnterpriseRx Who is Wegmans Food Markets? At Wegmans, we're all about helping people live healthier, better lives through exceptional food. We are a family-owned, values-based company with one simple promise: every day you get our best. And that starts with you! When you bring your authentic self to Wegmans, you help us live our mission every day. Our warm, friendly, energetic people create the memorable experience that our customers love—turning their grocery store into their happy place. WE are a food market where YOU make the difference. Join us to find the support you need to grow personally, express your individuality, and create change in your community.

Responsibilities

The representative will answer a high volume of incoming calls and assist customers with their inquiries. They will also communicate with internal customers regarding orders and meet performance goals.