Pharmacy Technician 2 – UVA Specialty Pharmacy Call Center (Hybrid) at University of Virginia

, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

20.68

Posted On

21 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Medication Preparation, Patient Delivery, Inbound Calls, Outbound Calls, Prescription Processing, Refill Processing, Home Delivery Facilitation, Triage Patient Questions, Insurance Issue Resolution, Proactive Outreach, Refill Coordination, Operations Support, Independent Judgment, Cross-department Collaboration, Attention To Detail, Legible Writing

Industry

Hospitals and Health Care

Description

Prepares and delivers medications to patients and/or nursing units under the direct supervision of a licensed pharmacist/licensed independent practitioner. Demonstrates the ability to competently work in different (omit) general and specialized areas of pharmacy practice. Now is your moment to join UVA Health’s Specialty Pharmacy team—where access, advocacy, and precision drive every patient experience. About the Department Located at 1725 Discovery Dr., Suite 200, Charlottesville, VA 22911, UVA Specialty Pharmacy supports patients with complex and chronic conditions including cancer, HIV, cystic fibrosis, multiple sclerosis, and transplant-related therapies. What We Do Our Call Center Hybrid technicians work alongside our clinical pharmacist team, medication access team, and operations team to: Take inbound calls and make outbound calls to patients Process new prescriptions and refills Facilitate free home delivery and access to life-changing therapies Triage patient questions, concerns, and insurance issues Make proactive outreach to specialty patients for refill coordination Support operations team on site one week per month Why Join Us Be a key player in helping patients access critical medications Work in a fast-growing, high-impact area of pharmacy Use independent judgment in a dynamic patient care setting Collaborate across departments to improve healthcare outcomes Make a difference in the lives of patients facing complex treatment journeys . Minimum Qualifications Education: High School Graduate or Equivalent Experience: 6 months minimum relevant experience required Licensure/Certifications: Commonwealth of Virginia Pharmacy Technician Registration required. CPhT credential through National Healthcareer Association (NHA) or Pharmacy Technician Certification Board (PTCB) required. For team members hired prior to February 1, 2020, certification as CPhT through NHA or PTCB is required by January 31, 2022. Physical Demands – Job requires standing for prolonged periods. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull less than 20lbs. Work Arrangement This position is based in Charlottesville, VA, and is eligible for a hybrid schedule of 3 weeks remote, 1 week on site with additional on-site presence as needed, in accordance with UVA’s remote work guidelines. Onboarding Requirements Background checks and pre-employment health screenings will be conducted on all new hires prior to employment. All safety-sensitive positions with direct patient interaction also require a drug screen. The starting base rate for this role is $20.68 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education. Benefits Comprehensive Benefits Package: Medical, Dental, and Vision Insurance Paid Time Off, Long-term and Short-term Disability, Retirement Savings Health Saving Plans, and Flexible Spending Accounts Certification and education support Generous Paid Time Off UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.

Responsibilities

Technicians take inbound and make outbound calls to patients, process new prescriptions and refills, and facilitate free home delivery of life-changing therapies. They also triage patient questions, concerns, and insurance issues, and make proactive outreach for refill coordination.