Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

Employment is subject to verification of pre-employment screening tests, which may include drug screening and background check when permitted by state or local laws.

This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment.

Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.

Summary of Role:

Leads pharmacy support operations to meet throughput and quality targets across queues and tasks. Coordinates preparation of audit-ready records, logs, and reconciliations, correcting discrepancies and implementing safeguards to prevent recurrence. Explains procedures and policy implications to align stakeholders and prepare concise manager-ready summaries with options and KPI impacts. Diagnoses recurring errors and cycle-time delays, implements approved workflow updates, and verifies impact across the team. Applies advanced knowledge of specialized procedures, systems, and controls while serving as a subject matter resource for edge cases and guiding cross-training coverage.

Responsibilities:

Assist Pharmacy Manager in the day-to-day management of workload
Collaborate with Pharmacists and Pharmacy Assistants to fulfill prescription orders
Work independently on labeling and filling/refilling prescriptions
Perform an independent double check for repeat prescription release
Verify that customer receives correct prescription(s);
Identify potential therapeutic issues and seek the Pharmacist's therapeutic check
Work collaboratively with Innomar and ABSG Patient Programs in fulfilling pharmacy responsibilities;
Prepare/review and process billings, claims, disbursements and related documents
Assist patients who are picking up prescriptions;
Enter prescriptions into the computer; retrieve and/or correct data in computer
Screen calls and gather relevant information for Pharmacist
Order, maintain and prepare inventory of medication
Review invoices or other documentation
Pack and ship prescription orders
Receive and maintain accurate inventory
Report Adverse Events in accordance with provincial regulatory standards and, where applicable, internal and contractual
obligations
The Registered Pharmacy Technician is required to renew their OCP Registration on an annual basis, and to participate in
the Quality Assurance Process on a regular basis, as part of their continuing education
The Registered Pharmacy Technician will also be assigned other duties and tasks as required from time to time

Certifications:

Pharmacy Technician diploma from an accredited college and successful completion of Structured Practical Training

Skills and Knowledge:

Two or more years of related pharmacy experience;
Strong proficiency in Kroll required
Proficiency in Microsoft applications (Outlook, Word, Excel, PowerPoint)
Bilingualism, French/English is an asset

Minimum Skills, Knowledge, and Ability Requirements:

Excellent knowledge of pharmacy operations
Working knowledge of pharmaceutical industry and drug distribution practices
Demonstrated excellence in customer service
Business and financial acumen
Strong analytical and mathematical skills
Ability to communicate effectively both orally and in writing
Effective interpersonal skills to work within a multi-disciplinary team
Effective organizational skills; attention to detail
Ability to consistently meet deadlines
Excellent problem-solving skills to resolve issues effectively and efficiently
Ability to work independently with minimal supervision
Excellent time management skills
Organized, with the ability to multi-task and maintain accuracy
Meticulous attention to detail
As part of your job duties, you may be required to lift up to 50 lbs.

How To Apply:

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Responsibilities