Pharmacy Technician (Remote) at Shields Health Solutions

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Full Time

Start Date

Immediate

Expiry Date

09 Feb, 26

Salary

24.88

Posted On

11 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strong Verbal Communication, Phone Skills, Patient Engagement, Empathy, Attention To Detail, Organizational Skills, Self-Motivation, Adaptability, Microsoft Office Proficiency, Insurance Navigation, Financial Assistance, Medication Adherence, Collaboration, Patient Support, Onboarding, Outreach

Industry

Hospitals and Health Care

Description

Pharmacy Technician – Shared Services Team (Remote) Join a mission-driven team transforming patient care through specialty pharmacy services. As a Pharmacy Technician on our Shared Services team, you’ll play a vital role in supporting patients across multiple functions—from onboarding and outreach to refill coordination and financial assistance. This fully remote position offers a dynamic, collaborative environment where your experience and empathy make a real impact. About the Role Our Shared Services team supports patients and health system partners across a variety of pharmacy-related functions. Technicians in this role may work in one or more of the following areas, depending on team needs and individual strengths: Functional Areas of Responsibility 🧾 Patient Support Facilitate prior authorizations by working directly with insurance companies and clinician offices. Assist patients in accessing financial support for high-cost medications through foundations or manufacturer programs. Navigate pharmacy dispensing systems to adjudicate claims and support medication adherence. Collaborate with pharmacists and liaisons to ensure seamless patient care. 📋 Patient Onboarding Enroll eligible patients into our partner health system pharmacy programs. Verify insurance eligibility and run test claims to determine copay amounts. Ensure patients are properly set up to receive medications without gaps in care. Communicate directly with patients and clinical teams to support a smooth onboarding experience. 📞 Patient Outreach Make outbound calls to eligible patients to introduce and enroll them in our specialty pharmacy program. Educate patients on the benefits of our comprehensive pharmacy care model. Review EMRs to understand patient conditions and medication needs prior to outreach. 🔁 Patient Engagement Respond to inbound calls and place outbound refill calls to support ongoing medication adherence. Coordinate refills, clarify prescription orders, and resolve claim adjudication issues. Serve as a liaison between patients, pharmacies, clinicians, and internal teams. Qualifications Licensure: State registration or certification as a Pharmacy Technician is required. National certification (CPhT or equivalent) is strongly preferred. If your state does not offer registration, national certification is required at time of hire. Candidates must commit to obtaining any additional required licensure within a mutually agreed timeframe. Experience: Minimum of 1 year as a Pharmacy Technician (some roles may accept 0–1 years with related experience). Education: High school diploma or GED required. Skills & Traits We Value Strong verbal communication and phone skills Comfort engaging patients and clinical teams telephonically Ability to navigate EMRs and pharmacy dispensing systems High attention to detail and organizational skills Empathy, integrity, and a collaborative mindset Self-motivation and adaptability in a remote environment Proficiency in Microsoft Office (Excel, Word, Outlook) Remote Work Expectations Must have a distraction-free home workspace Reliable high-speed internet connection is required Ability to work seated at a desk with dual monitors Willingness to work flexible shifts between 8:00 AM and 8:00 PM CST, with occasional Saturdays Camera-on participation expected for most meetings Additional Information Minimal travel may be required Opportunities for national certification training may be available All roles are part of a collaborative, process-improvement-focused team Pay Transparency Statements (Massachusetts Requirement) The following pay ranges are provided to promote transparency and equal employment opportunity. Actual compensation will depend on factors such as geography, skills, experience, and education. Patient Support Advocate Salary Range: $19.45 – $22.21 per hour Patient Onboarding Salary Range: $17.68 – $20.19 per hour Patient Outreach Salary Range: $21.37 – $24.88 per hour Patient Engagement Specialist Salary Range: $19.45 – $22.21 per hour California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy. By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment. Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Responsibilities

As a Pharmacy Technician on the Shared Services team, you will support patients through various pharmacy-related functions including onboarding, outreach, and refill coordination. Your role will involve collaborating with pharmacists and liaising with patients to ensure seamless care and medication adherence.