Pharmacy Technician - Triage at Tarrytown Expocare Pharmacy

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Oct, 26

Salary

0.0

Posted On

04 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Pharmacy Triage, De-escalation, Prescription Processing, Insurance Claims, Pharmacy Calculations, Microsoft Office Suite, FrameworkLTC, DocuTrack, Communication Skills, Multitasking, Relationship Management

Industry

Pharmaceutical Manufacturing

Description

Description As a Triage Technician, you will be licensed as a pharmacy technician who will use their customer service skills to manage incoming phone calls to de-escalate and troubleshoot issues for customers. Great New Hybrid Career Opportunity in Long-Term Care Pharmacy! Now Hiring – Pharmacy Technician for our Triage Team Hours: Monday-Friday 7am-6pmCST (8-hour shifts) Location: Fully Remote Type: Full-time Permanent Tarrytown Expocare Pharmacy – We are a long-term care pharmacy that provides specialized care for individuals with intellectual and developmental disabilities throughout the United States. We have been providing long-term care pharmacy services since 2007, but we originated as part of our independent retail pharmacy, Tarrytown Pharmacy, which has been serving the local community since 1941. Through our dedication to provide excellence to our customers, we have grown from a small independent pharmacy to a multi-state long-term care pharmacy solution. If you are hardworking, dedicated and looking for a change in your career, we may have an opportunity for you! We are proud to offer: Competitive compensation Comprehensive healthcare benefits 401(k) retirement plan with company matching Paid time off Paid Holidays A closed-door pharmacy work environment Opportunities to advance and grow your career And More! Duties and Responsibilities: Build and maintain relationships with nurses, physicians, and caregivers Manage incoming phone calls and emails De-escalate and troubleshoot issues for customers Update consumer profiles and medication administration records Process prescription refills Submit electronic insurance claims and work rejections Work with prescribers to clarify prescriptions and obtain refill approvals Requirements Required Skills/Abilities: Minimum one year experience in a retail or long-term care pharmacy; 3+ years preferred Current Texas State Board of Pharmacy Technician License Experience with FrameworkLTC and DocuTrack software preferred Excellent phone and written communication skills Customer Service attitude Positive personality who easily builds rapport through the phone/email Proficient with Microsoft Office Suite or related software Ability to multitask and prioritize responsibilities Ability to function well in a high-paced and at times stressful environment Understands basic pharmacy language to interpret prescriptions Can perform pharmacy calculations Physical Requirements: Must be able to withstand long hours of computer screen time and phone conversations Tarrytown is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Responsibilities

Manage incoming phone calls and emails to troubleshoot and de-escalate customer issues. Handle prescription refills, insurance claims, and coordinate with prescribers to clarify medication orders.