QUALIFICATION, EXPERIENCE & SKILLS REQUIRED

• Relevant professional qualifications (Pharmacy Technician)
• Previous customer service experience preferably in the pharmaceutical sector
• Previous experience with SAP is a distinct advantage
• Flexibility: It is essential that the candidate be able to provide flexibility to the function. Specifically, this may require extra hours during busy periods.
• Have good IT skills (MS Office, PowerPoint etc).
• Requires clear diction and a good telephone manner and a commitment to excellent customer service

UNIPHAR – WHO WE ARE

With a workforce of more than 3000 employees spread across Ireland, United Kingdom, Mainland Europe, MENA, and the USA, Uniphar is a trusted global partner to pharma and MedTech manufacturers, working to improve patient access to medicines around the world. Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the world’s best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our highly expert teams. Uniphar is organised into three key divisions: Supply Chain Retail & On Demand, Uniphar Med Tech and Uniphar Pharma.

THE ROLE

As a Pharmasource and Ostomysource Customer Service Technician, you will be the primary point of contact for customers, ensuring they receive exceptional service and support. Your responsibilities will include customer support and issue resolution.

MAIN DUTIES & RESPONSIBILITIES

• Assist Sales and Customer Services Manager & Team Lead in driving a Customer Service Team that provide a best-in-class customer service
• Strive to ensure PSOS achieve monthly sales targets
• Be a key member of the PSOS Customer Service Team, ensuring strong time management and organisational skills are employed
• Provide support to the PSOS Team Lead as required to resolve customer queries
• Ensure customer orders are managed appropriately and in a timely manner within SLA
• Monitor backorders and track shipments where required
• Liaise with various other Departments within Uniphar to resolve issues and achieve results
• Assist the PSOS Team Lead and higher management to constantly review, monitor and provide improvements to all processes and systems within the Uniphar Group
• Ensure all relevant regulatory paperwork is supplied to Uniphar when required
• Comply with all Uniphar GDP processes and procedures and comply with regulations in force relating to supply of EMPs, Ostomy products and medical devices.
• Be aligned with Uniphar Group company strategy and focus including an in-depth knowledge of all relevant Work Instructions and SOP’s
• Complete any other designated task necessary as requested by Management