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Philadelphia VA TELEPHONE / SWITCHBOARD OPERATOR (3:00pm - 11:00PM) at Innovation At Work Inc

Philadelphia, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

11 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Customer Service, Medical Terminology, Call Center Experience, Telephone Operation, Emergency Response, Microsoft Outlook, Microsoft Word, Microsoft Excel, HIPAA Compliance, Public Address Systems, Paging Systems, Alarm Monitoring, Incident Reporting, Calm Under Pressure

Industry

Description

Description Position Summary: The Telephone/Switchboard Operator provides 24/7 telecommunications and emergency call support for a VA Medical Center and affiliated clinics. This position plays a critical role in patient care, safety, and emergency response operations. Essential Duties and Responsibilities: • Answer all incoming internal and external calls promptly and professionally • Operate computerized switchboard and paging systems • Route patient, staff, and public inquiries appropriately • Respond to emergency calls, alarms, disaster codes, and 911 notifications • Announce emergency codes using public address and paging systems • Maintain call logs, incident records, and ward information • Assist callers with placing outgoing calls • Monitor alarm systems and emergency communication equipment • Provide calm, professional service to distressed or difficult callers • Use Microsoft Outlook, Word, and Excel for reporting • Comply with HIPAA, VA policies, and security requirements Requirements Required Qualifications: • High school diploma or Associated Degree • 1–2 years of call center or telephone operator experience • Medical terminology knowledge preferred • Strong communication and customer service skills • Ability to pass background check and security clearance • HIPAA and VA training required (provided) Work Environment: • On-site medical facility • Rotating shifts; no permanent shift assignments • VA-provided equipment

Responsibilities

The Telephone/Switchboard Operator answers incoming calls and routes inquiries appropriately while responding to emergency calls and alarms. They maintain call logs and assist callers with outgoing calls, ensuring professional service at all times.