Philanthropy Operations and Stewardship Specialist at Goodwill Northern Michigan

Traverse City, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Sep, 26

Salary

0.0

Posted On

13 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CRM Administration, Data Governance, Donor Stewardship, Fundraising Strategy, Annual Giving, Prospect Research, Data Analysis, Project Management, Microsoft Office, Donor Segmentation, Workflow Automation, Donor Engagement

Industry

Non-profit Organization Management

Description

Description The Philanthropy Operations and Stewardship Specialist serves as the department’s lead philanthropy operations professional, responsible for the systems, data, processes, and stewardship infrastructure that support fundraising success. This role leads donor CRM administration, data governance, reporting, and stewardship workflows, ensuring data integrity and operational excellence. Through analysis and independent judgment, the Specialist identifies opportunities to strengthen fundraising effectiveness, improve efficiency, and increase philanthropic revenue. Key Responsibilities: Philanthropy Operations & CRM Administration: Lead administration and continuous improvement of the donor CRM and philanthropy systems Establish data standards, workflows, automation, and quality controls Serve as subject matter expert on donor data, reporting, and stewardship processes Analyze donor and campaign data to inform fundraising strategy Annual Giving: Lead annual giving program for donors up to $5,000 Coordinate direct mail and digital campaigns, including segmentation, vendor coordination, and results tracking Stewardship & Donor Experience: Design and improve donor stewardship systems and workflows Develop automated, data-driven donor engagement processes Support staff, Board members, and volunteers in stewardship and recognition efforts Research & Analytics: Conduct prospect research and develop donor profiles Analyze donor behavior and fundraising performance to identify trends and opportunities Operations & Events: Lead process improvements and operational projects Coordinate donor engagement events, including tours and small gatherings Collaborate with internal stakeholders to align data, stewardship, and fundraising priorities Support the mission and values of Goodwill Northern Michigan Maintain confidentiality of donor information Perform other duties as assigned Requirements Education and Experience: Bachelor’s degree in nonprofit management, business, communications, data analytics, information systems, or related field; or equivalent experience 3–5 years of experience in fundraising operations, CRM/database administration, or a related field Experience managing donor databases/CRM systems, including data integrity, reporting, segmentation, and workflows Experience supporting fundraising campaigns, annual giving, or donor stewardship initiatives Skills and Competencies: Strong analytical skills with the ability to interpret data and inform decision-making Demonstrated ability to design and improve systems, processes, and workflows Strong project management and organizational skills Ability to work independently and exercise sound judgment Effective collaboration with staff, leadership, Board members, and external partners Proficiency in Microsoft Office, CRM systems, and fundraising tools High attention to detail and commitment to data accuracy and confidentiality Working Conditions: Hybrid work arrangement Routine sitting, standing, and occasional lifting up to 25lbs Occasional local travel and flexible schedule, including evenings or weekends

Responsibilities

Lead the administration of donor CRM systems and data governance to support fundraising success. Manage annual giving programs, donor stewardship workflows, and prospect research to increase philanthropic revenue.