The Maryland Food Bank (MFB) is a nonprofit, anti-hunger organization whose mission is to feed people, strengthen communities, and end hunger for more Marylanders. MFB does this work by expanding access to nutritious food while also seeking to eliminate the root causes of hunger.
MFB’s distributes food through a statewide network of community-based organizations from Maryland’s western mountains to its Eastern Shore. Last year, the Maryland Food Bank distributed enough food to provide the equivalent of more than 41 million meals, or about 114,000 meals every day. This healthy food supports children, seniors, veterans, and hard-working families.
MFB works to end hunger for more Marylanders by offering job training programs, access to supportive services and benefits, and by advocating to change to the laws, policies, and practices that create food insecurity for more than 1 in 3 Marylanders.
The Maryland Food Bank embraces a philosophy which recognizes and values diversity. Our goal is to attract, develop, retain, and promote a talented diverse workforce in a culture where all employees will contribute to their fullest potential.

BASIC QUALIFICATIONS:

• 2+ years of experience in customer service, data entry, or a development/fundraising role
• Strong written and verbal communication skills; professional and courteous
• Highly detail-oriented, organized, and able to make quick, judgment-based decisions
• Proficient in Microsoft Word (including mail merge) and Excel (using filters)
• Quick learner with new systems and technologies
• CRM data entry experience
• Able to prioritize tasks, work independently, and collaborate in a team environment
• Critical thinker with strong problem-solving skills

Preferred Qualifications:

• Experience with Raiser’s Edge or Raiser’s Edge NXT
• Familiarity with nonprofit or fundraising operations
• Experience improving or documenting data processes (e.g., SOPs)

• Respond to donor inquiries via phone and email within one business day, ensuring a high level of customer service.
• Accurately enter daily donations into Raiser’s Edge NXT, applying appropriate attributions and designations.
• Collaborate with frontline fundraisers and the Finance team to confirm and communicate gift coding and purpose.
• Manage both in-house and vendor-produced donor acknowledgement letters, ensuring timely and accurate delivery.
• Assemble and distribute printed welcome packages for key donor segments in coordination with the Annual Fund and Front Desk teams.
• Update constituent information regularly, including address changes from returned mail or donor requests.
• Record and maintain donor interaction notes and actions in the CRM system.
• Identify opportunities to improve data processing and donor communication workflows; recommend and implement improvements.
• Maintain and update standard operating procedures (SOPs) as processes evolve and contribute to data integrity efforts across systems