Phonathon Team Leaders Summer 2026 at McGill University

Montreal, Quebec, Canada -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

17.25

Posted On

30 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organizing, Monitoring, Data Compilation, Data Tracking, Data Review, Data Correction, Training Assistance, Performance Review, Constructive Feedback, Issue Resolution, Verbal Communication, Sales Experience, Call Center Experience, Supervising Students

Industry

Higher Education

Description

Please refer to the How to Apply for a Job (for External Candidates) job aid for instructions on how to apply. If you are an active McGill employee (ie: currently in an active contract or position at McGill University), do not apply through this Career Site. Login to your McGill Workday account and apply to this posting using the Find Jobs report (type Find Jobs in the search bar). POSITION COVERED BY AMUSE-PSAC BARGAINING UNIT Hiring Unit: McGill University Advancement, Annual Giving, Phonathon Job Title: Calling Team Leader (Phonathon) Classification: C Base Salary: $17.25 per hour. 4% vacation pay and compensation for Legal Holidays will be included on each pay Duration: May 4 - August 21, 2026. Schedule: Monday-Thursday: 5:00pm - 9:00pm, Sunday 12:00pm – 4:00pm Estimated weekly hours: 20 Primary Duties: Organizes and monitors a team of student fundraisers. Compiles and tracks student callers’ incentives, statistics from shift and other data points in excel reports. Reviews, corrects and confirms all donor data inputted into internal database by student callers. Assists with training Student Callers, reviews and corrects student’s performance and provides constructive feedback to improve performance. Acts as a resource person to resolve issues that may arise during Caller shifts and communicates issues to the Phonathon Manager. In addition to the above tasks, may be asked to perform tasks of the Phonathon Callers. The list of functions outlined above is representative and not a complete and detailed list of tasks which may be performed by an incumbent. Requirements: • High School Diploma with two years of relevant experience in the field of work. Other Qualifying Skills: Must be a student currently enrolled at McGill. Must have excellent verbal communication skills (English and/or French). Experience in sales or call center environment. Experience as a student caller at the McGill Phonathon or experience with monitoring/supervising students. Knowledge of French and English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level # 3 on a scale of 0-4. Important: please refer to the Candidate Guides when applying as an internal employee or as an external candidate. If you are eligible for the McGill Work Study Program, please ensure to indicate it clearly in your cover letter. POSTE COUVERT PAR LES DISPOSITIONS DE LA CONVENTION COLLECTIVE D’AMUSE Unité d’embauche : Avancement universitaire - Relations avec les diplômés et Dons annuels - Phonathon Titre du poste : Chef d’équipe, Téléphonistes appelants (Phonathon) Classification : C Taux horaire : $17.25 l’heure. L’indemnité de vacances de 4 % et la compensation pour les jours fériés seront comprises dans chaque paye Durée: Du 4 mai au 21 août, 2026 Horaire : lundi - jeudi 17h00 - 21h00, dimanche 12h – 16h Heures estimées par semaine : 20 Fonctions types: Organiser et surveiller les activités de financement d’une équipe d’étudiants téléphonistes appelants; Compiler et suivre les mesures incitatives prises par les téléphonistes appelants, les statistiques tirées des quarts de travail et d’autres éléments de données dans des rapports Excel; Examiner et corriger s’il le faut les données saisies par les téléphonistes appelants sur les donateurs dans la base de données interne; Aider à former les téléphonistes appelants et leur donner de la rétroaction sur la qualité des appels; Agir à titre de personne-ressource pour résoudre les problèmes qui peuvent survenir pendant les quarts de travail des téléphonistes appelants et communiquer ces problèmes au gestionnaire (Phonathon). En plus des tâches susmentionnées, il peut être demandé d’effectuer des tâches de téléphoniste appelant (Phonathon). Les tâches énumérées ci-dessus sont représentatives, mais ne constituent pas une liste complète et détaillée des tâches qui pourraient être exécutées par le titulaire du poste. Formation et expérience minimales requises : Diplôme d’études secondaires. 2 ans expérience connexe Autres compétences et/ou aptitudes: Doit être inscrit en tant qu'étudiant à l’Université McGill Excellentes compétences en communication (anglais et/ou français) Expérience en vente ou dans un centre d’appel. Expérience en tant que Chef d’équipe, Téléphonistes appelants au central d’appel Phonathon à McGill ou expérience avec la surveillance/supervision d’étudiants, un atout. Connaissance du français et de l'anglais: L'Université McGill est une université de langue anglaise où les tâches quotidiennes peuvent nécessiter une communication verbale et écrite en anglais. Le niveau d’anglais requis pour ce poste a été déterminé comme étant de niveau # 3 sur une échelle de 0-4. McGill University is committed to equity and diversity within its community and values academic rigour and excellence. We welcome and encourage applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to engage productively with diverse communities. At McGill, research that reflects diverse intellectual traditions, methodologies, and modes of dissemination and translation is valued and encouraged. Candidates are invited to demonstrate their research impact both within and across academic disciplines and in other sectors, such as government, communities, or industry. McGill further recognizes and fairly considers the impact of leaves (e.g., family care or health-related) that may contribute to career interruptions or slowdowns. Candidates are encouraged to signal any leave that affected productivity, or that may have had an effect on their career path. This information will be considered to ensure the equitable assessment of the candidate’s record. McGill implements an employment equity program and encourages members of designated equity groups to self-identify. It further seeks to ensure the equitable treatment and full inclusion of persons with disabilities by striving for the implementation of universal design principles transversally, across all facets of the University community, and through accommodation policies and procedures. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, accessibilityrequest.hr@mcgill.ca. All qualified applicants are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadians and permanent residents will be given priority. Located in one of the world’s great multicultural and multilingual cities, McGill University is internationally recognized for its excellence as a leading institution of higher education and research. For nearly 200 years, through the work of dedicated people, McGill has been breaking ground in diverse fields and contributing solutions to some of the world’s most significant issues. McGillians are proud to be part of a community that is both global and local, inspired by challenge and committed to shaping a better future. McGill received a Platinum STARS rating in sustainability, is among Canada’s greenest employers, and is a top Montreal Employer. Grandescunt Aucta Labore. By work, all things increase and grow. Find a sense of purpose. Develop your future. Join us today.

Responsibilities

The Team Leader organizes and monitors a team of student fundraisers, compiling statistics and reviewing donor data entered into the internal database by callers. They also assist with training student callers, provide performance feedback, and act as a resource person to resolve issues during shifts.