Phone Banker, Credit Union Customer Service Rep at Marine Federal Credit Union

Columbia, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jul, 26

Salary

22.65

Posted On

25 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Verbal communication, Written communication, Active listening, Empathy, Problem-solving, Professional demeanor, Adaptability, Time management, Organizational skills, Account inquiries, Transaction processing

Industry

Description

Join our dedicated team at SC State Credit Union in Columbia, South Carolina, as a Full Time Customer Service Representative. This onsite position offers an exciting opportunity to connect with a diverse member base and make a meaningful impact by providing exceptional service. You'll be part of a high-performance culture where excellence and customer-centricity are at the forefront of everything we do. You can enjoy the benefits of working in a supportive environment that values your skills and contributions. Become a trusted resource for our members and help us foster a community of financial success and accessibility. Your day as a Customer Service Representative As a new Customer Service Representative at SC State Credit Union, your daily expectations will include assisting members with their inquiries and transactions in, ensuring clarity and understanding in every interaction. You will be responsible for addressing member needs efficiently, whether that involves account inquiries, or resolving issues. Engaging with members over the phone, you'll deliver personalized service while maintaining a positive and professional demeanor. You'll also collaborate with team members to enhance service delivery and uphold our standards of excellence. Regularly updating your knowledge of our products and services is essential, allowing you to provide accurate information and recommendations. Your role will be key in nurturing relationships and fostering customer loyalty, contributing to a member-focused experience at SC State Credit Union. Requirements for this Customer Service Representative job To be successful as a Customer Service Representative at SC State Credit Union, several key skills are essential. First, strong verbal and written communication skills will enable you to effectively assist a diverse member base. Active listening is crucial, as it allows you to fully understand member needs and provide tailored solutions. A high level of empathy will help you connect with members, making them feel valued and understood. Additionally, problem-solving abilities are important for addressing inquiries and resolving issues promptly. You should possess a professional demeanor and adaptability, as you'll be working in a dynamic environment with varying member needs. Lastly, time management and organizational skills will help you efficiently handle multiple tasks while maintaining a focus on delivering exceptional customer service. Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, Prescription and Life Insurance 401K with employer matching contributions Tuition Reimbursement Federal Reserve Banks Holiday Schedule And more! Join our team today! If this sounds like the right job for you, don't wait - apply today to join our team. We look forward to hearing from you!

Responsibilities

You will assist members with account inquiries and transactions while delivering personalized service over the phone. Additionally, you will collaborate with the team to maintain service standards and stay updated on product knowledge to provide accurate recommendations.