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Phone Collection Officer at RMA Group Company Limited

Phnom Penh, Phnom Penh, Cambodia -

Full Time

Start Date

Immediate

Expiry Date

26 Sep, 26

Salary

0.0

Posted On

28 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Debt Collection, Negotiation, Payment Scheduling, Asset Financing, Legal Compliance, Customer Service, Reporting, Dispute Resolution, Investigation, Communication

Industry

Motor Vehicle Manufacturing

Description

Job Description: Daily contact customers via phone to collect overdue payments in a professional and respectful manner. Negotiate repayment plans and payment schedules to resolve overdue amounts Follow up on agreed payment commitments to ensure compliance. Record all interactions and payment commitments accurately in the system. Prepare daily reports on collection status and customer feedback with the further actions. Understanding of asset financing business and its nature. Implementing strategies to improve the collection team's performance and achieve key performance indicators (KPIs). Working closely with company lawyers to handle clients, issue letters, negotiate special agreements, and oversee relevant tasks. Cooperate with team members for achieve department's target Maintain a professional and empathetic approach when dealing with customers. Address customer concerns and disputes effectively to reach a resolution. Ensure accurate documentation of all interactions and agreements in the system. Ensure all collection activities comply with legal and regulatory requirements. Collaborate with other departments to address issues impacting collection efforts. Keep updated with best practices in debt recovery and implement strategies to improve collection rates. other tasks assigned by supervisor or manager. Job Requirement: At least bachelor degree of law, business, management, marketing, banking and finance or communication. Understanding legal process and Cambodia law Understanding banking and financial sector Investigation and negotiation skill Can work under pressure, negotiate skill in any status (after take legal actoin also)

Responsibilities

The officer is responsible for contacting customers to collect overdue payments and negotiating repayment plans. They must also collaborate with lawyers for legal actions and maintain accurate documentation of all interactions.