Phone Intake Coordinator. (HYBRID) Part Time +30hr at FirstLight Home Care of Morristown and Wayne

West Saint Paul, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jun, 26

Salary

15.0

Posted On

22 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Phone Etiquette, Empathy, Organization, Scheduling, Note-Taking, Computer Skills, CRM, Customer Service, Follow-Up

Industry

Home Health Care Services

Description

Benefits: Bonus based on performance Dental insurance Flexible schedule Paid time off Vision insurance 📞 Phone Intake Coordinator FirstLight Home Care of St. Paul – West St. Paul, MN Part-Time (MINIMUM +30 hr per week ~ ) | Immediate Start + 💰 Exact bonus structure (per client / per hours sold) About Us FirstLight Home Care of St. Paul is a locally owned, client-focused home care agency providing compassionate support to seniors and adults in need. We are growing quickly and looking for a professional, caring team member to manage new client inquiries and support our nurse assessment and scheduling process. ✨ Position Summary The Phone Intake Coordinator is the first point of contact for new home-care inquiries. This role handles phone calls, online leads, and follow-ups, ensuring every family receives fast, warm, and professional communication. You will work closely with our RN and scheduling team to set up nurse assessments, collect basic client information, and support care-plan coordination. This is an excellent role for someone who is organized, loves speaking with people, and wants to grow in the home-care or healthcare field. 📌 Key Responsibilities Answer incoming calls and respond to online inquiries in a timely, friendly, and professional manner Complete initial phone intake and gather essential client information (needs, timeline, location, funding) Schedule RN assessments and confirm appointments with clients/families Conduct follow-up calls/texts to warm leads and potential clients Support the creation and documentation of client profiles in the CRM Coordinate with the Care Coordinator/Scheduler to plan start dates and caregiver assignments Maintain a clear and organized pipeline of inquiries and follow-ups Provide excellent customer service and represent the FirstLight Home Care brand 🧩 Qualifications Strong communication skills (phone, text, and email) Warm, empathetic, and professional phone presence Highly organized and able to manage multiple leads at once Comfortable with scheduling, note-taking, and basic computer/CRM tasks Experience in home care, senior care, hospitality, or administrative support preferred but not required Ability to work independently with accountability Must pass a background check ⏰ Schedule & Compensation Flexible part-time or full-time schedule Some remote work may be possible after training Competitive hourly pay based on experience Opportunity for performance-based incentives (e.g., closed leads, scheduled assessments) 💛 Why Join FirstLight Home Care? Supportive, family-like work environment Meaningful work that directly helps seniors and their families Flexible work from home options available.

Responsibilities

The Phone Intake Coordinator serves as the initial contact for new home-care inquiries, managing calls and online leads to gather essential client information and ensure professional communication. This role involves scheduling nurse assessments and coordinating with the scheduling team to support care-plan setup.