We are an 18 year old leading full-service Graphics and Display Solution company manufacturing Display Stands, Kiosks, Signages; Exhibition stands etc. Located in Dubai Production City.

The ideal candidate will have excellent communication skills, a customer-focused approach, and the ability to handle objections professionally.

• Filter and qualify leads from various sources (Google Ads, Meta, etc.), ensuring they meet predefined criteria before passing them to the sales team.
• Engage in initial outreach to assess the prospect’s needs and readiness to buy.
• Categorize leads based on their potential and sales stage, handing off the most qualified leads to Sales Executives.
• Gather information to build a profile of the lead, improving sales team insights.
• Ensure seamless alignment between marketing, sales, and CRM platforms.
• Set up, monitor, and optimize the lead flow from marketing to sales.
• Generate and analyze reports on lead quality, sales performance, and funnel efficiency.
• Work on automating sales processes, reducing manual work, and increasing efficiency.
• Track customer journey data and optimize the process from lead generation to conversion.

Key Responsibilities:

• Outbound Calls:
• Make outbound calls to prospective clients to inform them about our immigration services.
• Follow up on leads generated through various marketing campaigns.
• Client Interaction:
• Answer incoming calls from potential clients and provide detailed information about immigration processes.
• Respond to client inquiries and resolve any issues or concerns they may have.
• Appointment Setting:
• Schedule appointments for clients to meet with immigration consultants.
• Confirm and remind clients of their appointment dates and times.
• Record Keeping:
• Maintain accurate and detailed records of client interactions and follow-up activities in the CRM system.
• Update client information and status regularly.
• Sales Support:
• Assist the sales team in achieving their targets by generating leads and setting appointments.
• Provide feedback on call scripts and client responses to improve sales strategies.
• Customer Relationship Management:
• Build and maintain positive relationships with clients by providing excellent customer service.
• Follow up with clients after consultations to ensure their satisfaction and address any further questions.
• Team Collaboration:
• Work closely with the sales and marketing teams to coordinate efforts and achieve company goals.
• Participate in team meetings and training sessions to enhance skills and knowledge.

Qualifications:

• High school diploma or equivalent; a bachelor’s degree is a plus.
• Proven experience as a telecaller or in a similar customer service role.
• Excellent verbal communication skills in [relevant languages, e.g., English, Hindi].
• Strong interpersonal skills and the ability to handle objections professionally.
• Familiarity with CRM systems and practices.
• Ability to work independently and as part of a team.
• Strong organizational and time-management skills.

Job Types: Full-time, Permanent
Pay: AED3,000.00 - AED4,000.00 per month

Experience:

• telemarketer: 1 year (Preferred)

• Outbound Calls:
• Make outbound calls to prospective clients to inform them about our immigration services.
• Follow up on leads generated through various marketing campaigns.
• Client Interaction:
• Answer incoming calls from potential clients and provide detailed information about immigration processes.
• Respond to client inquiries and resolve any issues or concerns they may have.
• Appointment Setting:
• Schedule appointments for clients to meet with immigration consultants.
• Confirm and remind clients of their appointment dates and times.
• Record Keeping:
• Maintain accurate and detailed records of client interactions and follow-up activities in the CRM system.
• Update client information and status regularly.
• Sales Support:
• Assist the sales team in achieving their targets by generating leads and setting appointments.
• Provide feedback on call scripts and client responses to improve sales strategies.
• Customer Relationship Management:
• Build and maintain positive relationships with clients by providing excellent customer service.
• Follow up with clients after consultations to ensure their satisfaction and address any further questions.
• Team Collaboration:
• Work closely with the sales and marketing teams to coordinate efforts and achieve company goals.
• Participate in team meetings and training sessions to enhance skills and knowledge