Phone Support & Sales Representative (E-commerce) at Visalaw AI

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

500.0

Posted On

17 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Sales, Objection Handling, Closing Skills, Product Education, Organizational Skills, Detail-Oriented, CRM Experience, Communication Skills, Professional Phone Presence

Industry

Description

About the Role We are a fast-growing e-commerce company seeking a confident and customer-focused Phone Support & Sales Representative to manage inbound and outbound phone interactions. This role combines customer support with phone-based sales and requires someone who can confidently educate customers, overcome objections, and close purchases. You will be a key point of contact for customers who prefer to speak with a real person before buying and will directly contribute to revenue through abandoned checkout recovery and phone-based sales. What We Offer: Location/Schedule: Remote - U.S. Time Zone 9 AM to 5 PM Pacific or Central Time, depending on the assigned shift Employment Type: Full-Time Compensation: 500 USD per month 20 days paid annual leave and 10 days paid sick leave Quarterly performance-based bonuses tied to close rate and revenue generated Key Responsibilities Inbound Phone Support Handle inbound customer calls and enquiries with professionalism and clarity Answer product-related questions and educate customers on features, benefits, and use cases Guide customers toward confident purchase decisions Outbound Sales & Checkout Recovery Call customers who abandoned checkout to understand objections and close the sale Gather structured feedback on why customers did not complete their purchase Upsell relevant accessories or add-ons to increase Average Order Value (AOV) Phone Orders Support customers who prefer to purchase over the phone Accurately collect customer and payment details Create and process orders within the e-commerce system Customer Support Collaboration Collaborate with the Customer Support team via Freshcaller and Freshdesk Communicate internally using Slack Manage follow-ups and tasks in ClickUp To submit your application, kindly complete the form below: docs.google.com/forms/d/e/1FAIpQLSe9P0-YdMCAvur8NQMQ6YlonVza0i-gFFxgG1M2VZTVOECgnQ/viewform?usp=dialog Please note that only shortlisted candidates will be contacted for the next steps. Minimum 2 years of experience in a phone-based customer support, inside sales, or call-center role Proven ability to confidently handle inbound and outbound calls Clear, fluent English with a professional phone presence Strong objection-handling and closing skills Experience educating customers on products or services Highly organised, reliable, and detail-oriented Experience with CRMs or support tools (Freshdesk / Freshcaller preferred) Ideal Candidate Confident, persuasive, and customer-focused Comfortable balancing support and sales responsibilities Results-driven with a strong sense of ownership Thrives in a fast-paced e-commerce environment

Responsibilities

The Phone Support & Sales Representative will handle inbound customer calls, answer product-related questions, and guide customers toward purchase decisions. Additionally, they will manage outbound calls to recover abandoned checkouts and upsell products.