Phone Support & Sales Representative (E-commerce) at Visalaw AI

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

500.0

Posted On

17 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Sales, Objection Handling, Closing Skills, Product Education, Organizational Skills, Detail-Oriented, CRM Experience, Communication Skills, Professional Phone Presence, Inbound Calls, Outbound Calls, Checkout Recovery, Upselling, Collaboration, Fast-Paced Environment

Industry

Description

About the Role We are a fast-growing e-commerce company seeking a confident and customer-focused Phone Support & Sales Representative to manage inbound and outbound phone interactions. This role combines customer support with phone-based sales and requires someone who can confidently educate customers, overcome objections, and close purchases. You will be a key point of contact for customers who prefer to speak with a real person before buying and will directly contribute to revenue through abandoned checkout recovery and phone-based sales. What We Offer: Location/Schedule: Remote - U.S. Time Zone 9 AM to 5 PM Pacific or Central Time, depending on the assigned shift Employment Type: Full-Time Compensation: 500 USD per month 20 days paid annual leave and 10 days paid sick leave Quarterly performance-based bonuses tied to close rate and revenue generated Key Responsibilities Inbound Phone Support Handle inbound customer calls and enquiries with professionalism and clarity Answer product-related questions and educate customers on features, benefits, and use cases Guide customers toward confident purchase decisions Outbound Sales & Checkout Recovery Call customers who abandoned checkout to understand objections and close the sale Gather structured feedback on why customers did not complete their purchase Upsell relevant accessories or add-ons to increase Average Order Value (AOV) Phone Orders Support customers who prefer to purchase over the phone Accurately collect customer and payment details Create and process orders within the e-commerce system Customer Support Collaboration Collaborate with the Customer Support team via Freshcaller and Freshdesk Communicate internally using Slack Manage follow-ups and tasks in ClickUp To submit your application, kindly complete the form below: docs.google.com/forms/d/e/1FAIpQLSe9P0-YdMCAvur8NQMQ6YlonVza0i-gFFxgG1M2VZTVOECgnQ/viewform?usp=dialog Please note that only shortlisted candidates will be contacted for the next steps. Minimum 2 years of experience in a phone-based customer support, inside sales, or call-center role Proven ability to confidently handle inbound and outbound calls Clear, fluent English with a professional phone presence Strong objection-handling and closing skills Experience educating customers on products or services Highly organised, reliable, and detail-oriented Experience with CRMs or support tools (Freshdesk / Freshcaller preferred) Ideal Candidate Confident, persuasive, and customer-focused Comfortable balancing support and sales responsibilities Results-driven with a strong sense of ownership Thrives in a fast-paced e-commerce environment

Responsibilities

The Phone Support & Sales Representative will handle inbound customer calls and manage outbound sales efforts, including recovering abandoned checkouts. This role requires guiding customers towards purchase decisions and collaborating with the Customer Support team.