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Phone Triage Medical Assistant at University Physicians' Association
Knoxville, Tennessee, United States -
Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Detail-Oriented, Time Management, Electronic Medical Record Documentation, Patient Triage, Patient Instruction, Scheduling, Prior Authorizations, Pre-Certifications, Test Result Communication, Prescription Refill Management, Communication Skills, Organization, Professional Relationship Building

Industry

Hospitals and Health Care

Description
Description University Physicians’ Association is seeking qualified applicants for Phone Triage Medical Assistant position for GI FOR KIDS in Knoxville, TN. Candidates must be detail-oriented and able to work under deadlines in a very fast-paced office. Applicants must be familiar with electronic medical record documentation, assessing the level of care needed, giving patient instructions, and making the patients their top priority. This position will work closely with physicians to provide a seamless patient experience. Job duties include but are not limited to: Answering calls from patients, and assessing their medical needs, accurately recording symptoms, existing health problems, relevant history of medical issues, assisting patients with scheduling, prior authorizations, obtaining pre-certs for MRIs and CTs, communicating test results, managing prescription refills according to compliance and protocol, and various other tasks. This position also requires the ability to establish and maintain professional relationships with physicians, patients and their families while conveying a positive image of the practice. Position: Full-Time, 40-hours Monday - Friday, 8:00am to 4:30pm. Full benefit package available including PTO, Sick Leave, Medical, Dental, Vision, STD, LTD, 401k with company match and immediate vesting, Life Insurance, Critical Illness, EAP, and more! Requirements Strong communication skills, attention to detail, time management, and organization are critical to the overall success of the candidate. Minimum of 1-year previous medical experience. Medical Assistant Certification is preferred.
Responsibilities
The Phone Triage Medical Assistant will be responsible for answering patient calls, assessing medical needs, accurately recording symptoms and history, and assisting with scheduling and prior authorizations. Duties also include communicating test results, managing prescription refills according to protocol, and working closely with physicians to ensure a seamless patient experience.