Phone Triage Nurse at Arkansas Urology

Little Rock, Arkansas, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jul, 26

Salary

0.0

Posted On

16 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Phone triage, Patient education, Critical thinking, EMR documentation, Medical terminology, Prior authorizations, FMLA paperwork, Cardiac clearances, Lab review, Universal precautions, Health information management, Vital signs, Patient confidentiality, Interpersonal communication, Teamwork, Computer skills

Industry

Hospitals and Health Care

Description

Description Phone Triage Nurse (RN or LPN) Little Rock, Conway or North Little Rock clinic Description, this is strictly a phone triage position, not patient facing. *In office* Responsible for triaging patient problems, which includes phone calls to discuss pre & post op education, review lab work, and diagnostic tests with patients. ESSENTIAL DUTIES AND RESPONSIBILITIES Triaging patient phone calls. Not a patient facing role, strictly phone. Covering nurse messages when nurses are in clinic or out of the office. Provide patient education. Utilizing critical thinking skills to distinguish between emergent and non-emergent care. Manage prescription refills. Maintain Patients confidentiality at all times. Communicate with Physicians/Nurse/Staff as needed. Practice teamwork, service and respect for coworkers and patients. Accurately document in EMR symptoms and/or complaints, nursing assessment, advice provided and patient/caller response. Complete prior authorizations, FMLA/disability paperwork, and cardiac clearances Schedule appointments and diagnostic testing as needed Review and treat labs over the phone as needed Perform any other related duties as required or assigned. Requirements Education: High school diploma. Active and unrestricted Registered Nurse License or LPN License. Experience: Minimum of one year work experience in a hospital or clinic setting. Critical care experience preferred but not required. Knowledge: Knowledge of basic computer skills Knowledge of medical terminology Knowledge proper patient care Knowledge of OSHA/HIPAA regulations Skills: Skill in appropriate use of universal precautions, safe workplace and confidentiality methods. Skill in health information management by appropriately charting patient data. Skilled in appropriately taking vital signs and weights if needed. Skill intact and diplomacy in interpersonal interactions. Skill in understanding of patient education needs by effectively sharing information with patients and families. Phlebotomy and proper specimen handling. Abilities: Ability to read, understand and follow oral and written instructions. Ability to file materials correctly when dealing with daily charts. Ability to be a team player. Ability to establish and maintain effective work relationships with patients, employees, and the public.

Responsibilities

The Phone Triage Nurse is responsible for managing patient phone calls, providing education, and triaging symptoms to distinguish between emergent and non-emergent care. They also handle administrative tasks such as prescription refills, prior authorizations, and accurate documentation in the EMR.