Phone Triage Nurse at Physicians’ Primary Care

Fort Myers, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Aug, 26

Salary

0.0

Posted On

07 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Phone Triage, Patient Education, Medication Prior Authorization, Patient Scheduling, Clinical Nursing Care, Patient Counseling, Referral Management, Medical Record Accuracy, Compassionate Communication, Pediatric Care

Industry

Hospitals and Health Care

Description

Physicians’ Primary Care of Southwest Florida is a premier physician owned and managed practice with locations in Cape Coral, Fort Myers, and Lehigh Acres. We are currently seeking a Full-Time Phone Triage Nurse (LPN) or (Certified MA) for our Pediatric located in Fort Myers, FL . SAMPLE OF DUTIES: * REVIEW DAILY PROVIDER-PATIENT SCHEDULE WITH CLINICAL COORDINATOR AND CLINICAL TEAM TO PRIORITIZE TRIAGE TO PLAN FOR AN EFFICIENT FLOW OF PATIENT CARE. * TRIAGE DAILY PATIENT PHONE CALLS IN ORDER OF PRIORITY TO ENSURE ACUTE CARE NEEDS ARE ADDRESSED BY AN APPROPRIATE HEALTH CARE PROFESSIONAL IN A TIMELY MANNER. * PERFORM MEDICATION PRIOR AUTHORIZATIONS. * ASSIST PATIENTS IN SCHEDULING PREVENTATIVE SERVICES. ASSIST WITH PATIENT EDUCATION AS NEEDED. ASSIST IN CONTACTING PATIENTS WITH ABNORMAL LAB/TEST RESULTS AND SCHEDULE FOLLOW-UP AS ORDERED BY THE PROVIDERS WHEN REQUESTED. * ASSIST CLINICAL STAFF AS NEEDED TO AVOID INTERRUPTION OF DELIVERY OF SERVICES TO PATIENTS. * COUNSEL PATIENTS REGARDING LAB TESTS, MEDICATIONS, PROCEDURES, ETC. AS REQUESTED BY PHYSICIANS. * SCHEDULE REFERRALS AND APPOINTMENTS FOR SPECIALIZED TESTING AND PROCEDURES AS REQUESTED. * PERFORMS GENERAL NURSING CARE TO PATIENTS. ADMINISTERS PRESCRIBED MEDICATIONS AND TREATMENTS IN ACCORDANCE WITH CLINICAL STANDARDS. POSITION REQUIREMENTS: * A VALID AND CURRENT STATE OF FLORIDA LICENSE TO PRACTICAL NURSE (LPN) * EXCELLENT ATTENTION TO DETAIL AND THE ABILITY TO RECORD INFORMATION ACCURATELY * ABILITY TO HANDLE ALL CALLS IN A PROFESSIONAL AND COMPASSIONATE MANNER * ONE YEAR OF CLINICAL OFFICE EXPERIENCE OR A COMBINATION OF MEDICAL EDUCATION AND WORK EXPERIENCE * CPR CERTIFICATION OR ABILITY TO OBTAIN UPON HIRE. PC Offers: * Over 30 years of serving our Southwest Florida community * Award-winning physicians * Ability to advance and grow within our organization * Health, dental, vision, disability and life insurances * 401(k) with company match * Free financial advising * Paid Time Off (PTO) * Paid holidays * Uniform allowances at hire and each anniversary * Company paid CE courses with Relias * Reimbursement for position required certifications and/or license * Employee Assistance Program (EAP) * Employee Resource Assistance Program (ERAP) * Discounted legal and document services * Milestone gifts * Employee appreciation events and gifts Interested candidates are encouraged to apply and join our dedicated team committed to quality patient care. Want to learn more about Physicians’ Primary Care of SWFL? Visit us at www.ppcswfl.com [http://www.ppcswfl.com] and apply today! Physicians Primary Care of SWFL participates in E-Verify. For more information, please visit E-Verify Participation Poster [https://www.ppcswfl.com/wp-content/uploads/2023/06/E-Verify_Participation_Poster_Eng_Es-06.22.23.pdf]. ```

Responsibilities

The role involves triaging patient phone calls by priority to ensure acute care needs are met and coordinating with the clinical team for efficient patient flow. Additional duties include managing medication prior authorizations, patient education, and scheduling follow-up appointments based on lab results.