JOB DESCRIPTION

Allied Universal is seeking Physical Security Administrator in Montreal, QC.

• Location: Montreal H3B 3Y5
• Rate of pay: $ 21.00$ to 23.35/hour plus bonuses
• Schedule : Monday to Friday 9h00 - 17h00
• Bilingual (English and French) & Computer skills
• Complementary health and life insurance
• Career advancement opportunities
• Free online courses for career development
• Full and part-time employment opportunities

Main Accountabilities:

• Operate a bilingual multi-line switchboard phone system and transfer the calls accordingly.
• Assisting and directing clients, visitors, staff, and vendors upon arrival, and managing the logbook.
• Assisting with reception coverage, email inquiries and alarm testing.
• Contribute to program development, encourage knowledge and idea sharing through collaboration with peers.
• Work closely with the Tech Solution team by processing requests, distributing passes, and coordinating other program elements as needed

Education and Experience:

• Minimum of 2 years of relevant experience within a reception/office environment and/or experience within a similar setting.
• Post-secondary diploma would be beneficial

The Physical Security Administrative Support role will focus on key areas such as reception duties, bilingual switchboard, access administration, customer service, and advanced security project assistance.
Under the guidance of the Lead Business Support Security Specialist, the Physical Security Administrative Support role is a crucial member of the Business Support Program. This role will be required to balance competing priorities such as bilingual switchboard, on-site assistance for clients and employees, assisting with email inquiries and large initiatives as required. We are looking for a candidate that is forward thinking, looks to question and enhance processes, and to provide a best-in-class customer experience to all clients and staff.

Main Accountabilities:

• Operate a bilingual multi-line switchboard phone system and transfer the calls accordingly.
• Assisting and directing clients, visitors, staff, and vendors upon arrival, and managing the logbook.
• Assisting with reception coverage, email inquiries and alarm testing.
• Contribute to program development, encourage knowledge and idea sharing through collaboration with peers.
• Work closely with the Tech Solution team by processing requests, distributing passes, and coordinating other program elements as needed.

Competencies:

• Fluency in spoken and written French and English, with the ability to produce reports and communicate with customers and other stakeholders in both languages, as required by the position
• Experience with access control and access control systems.
• Best-in-class customer service skills, to ensure the best experience for anyone they interact with on daily basis.
• Demonstrated sensitivity to issues of ethics, diversity, equity, and harassment in the workplace.
• Firm understanding of organizational priorities and relationships.
• Strong collaboration skills.
• Advanced level organizational, interpersonal, problem solving and communication skills.
• Self-starter, strategic thinker, negotiator, and consensus builder.
• Computer systems aptitude and problem-solving skills.
• Proficient in Microsoft Office, including PowerPoint, Excel and Word.

Education and Experience:

• Minimum of 2 years of relevant experience within a reception/office environment and/or experience within a similar setting.
• Post-secondary diploma would be beneficial.

Benefits:

• Opportunities for growth and career advancement.
• Comprehensive health and dental benefits.
• Paid training and development programs.

Disclaimer:
As part of our standard hiring process, all candidates considered for employment with Allied Universal are required to undergo a background check. This background check may include, but is not limited to, criminal history, employment verification, educational verification and professional verification.