JOB SUMMARY

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, fire, crime, drugs policy, immigration and passports.
The Chief Operating Officer Group works closely with the Home Office’s policy and operational commands to enable us together to deliver the department’s priorities. The group is comprised of different teams and professional functions, including Commercial, Finance, People, Portfolio and Project Delivery, Security, Estates and Information and Digital, Data and Technology.

JOB DESCRIPTION

The role involves processing pass, warrant and ID card applications, ensuring all items are issued in accordance with current policy. You will also manage access control requests and provide a responsive counter service, handling security-related enquiries from staff and visitors. The post is ideally suited to individuals who can work flexibly and adapt to changing priorities. The ideal candidate will demonstrate a proactive attitude, the ability to use their own initiative, and, on occasion, work with minimal supervision.

ESSENTIAL CRITERIA

We are seeking a motivated individual who can demonstrate:

• Strong written and verbal communication skills, with confidence in engaging with staff at all levels.
• Ability to work at pace in a busy office environment.
• Flexibility and multitasking skills, with the ability to manage conflicting priorities.
• Proficiency in Microsoft Office 365, including Outlook, Excel, Word, and PowerPoint.

SELECTION PROCESS DETAILS

This vacancy is using Success Profiles , and will assess your Behaviours, Strengths and Experience.
This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

We will endeavour to conduct the selection process in line with the dates indicated below, but cannot guarantee that these will not, where necessary, be revised.

• Application – by 17th September 2025.

As part of the application process, you will be asked to complete:

• CV.
• A Personal Statement) (maximum 500 words).
• Evidence of the Lead Behaviour Making Effective Decisions (maximum of 250 words).

Your CV should consist of your career history, qualifications and skills/experience, including any key achievements in each role. Your CV will be scored against the experience required for the role as noted within the essential criteria.
The Personal Statement should be aligned to and demonstrate how you meet the skills and experience set out in the essential criteria, detailed in the job description.
For guidance and information on how to construct your application (CV, Personal Statement and Behaviours), you are encouraged to visit Civil Service Careers website.
2. Sift – week commencing 22nd September 2025.
The sift will be held on the Personal Statement, lead behaviour Making Effective Decisions and the CV.
Should a high volume of applications be received, an initial sift will be conducted on the Lead behaviour Making Effective Decisions. Candidates who pass the initial sift will then be progressed to a full sift that will consist of Personal Statement and CV.
3. Interview – week commencing 13th October 2025.
If you are successful at sift stage, you will be invited to an interview that will be Behaviours (as listed in the job advert) and Strength based questions.
The interview will take place via video, using Microsoft Teams.
For guidance and information on what to expect and how to prepare for an interview, you are encouraged to visit Civil Service Careers.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct.
If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

KEY RESPONSIBILITIES:

• Process pass/warrant/ID card applications, ensuring items are issued in line with current policy.
• Manage the pass team counter on a rota basis, handling pass application sessions and general security enquiries.
• Maintain effective oversight of the joint Pass Enquiries inbox, ensuring queries are resolved within service level agreements (SLAs).
• Provide administrative support to the wider Physical Security Team. Answer telephone calls and respond to various pass, access and security-related questions. Handle incoming post.
• Process access control requests across the Home Office estate.
• This list of duties is not exhaustive, and you may be required to undertake other tasks appropriate to the grade of the post.