DESCRIPTION

The Physical Security Technology and Projects Manager will be responsible for supporting the globalsecurity systems and technology department through the following functions: System administration, configuration management, routine maintenance, performance tuning, and troubleshooting to maintain system integrity. The Physical Security Technology and Projects Manager will provide technical oversight and assistance to regional locations for all their physical security technology needs.
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

THE REQUIREMENTS:

• Bachelor’s degree preferred with experience in relevant technology systems experience supporting physical security programs.
• Physical Security technology systems experience.
• In-depth experience in a security role, which includes some combination of the management of electronic security technology, project management, and providing security systems support in a large-scale environment.
• Experience with CCURE, American Dynamics, and other relevant security systems.
• Experience with server administration.
• Understanding of electronic security network infrastructure and architecture.
• Strong experience with enterprise security systems and communications.
• Ability to thrive in a rapidly changing environment with limited instruction.
• Strong teamwork abilities – able to communicate and work effectively in a large environment with attention to detail.
• An analytical mind that can solve complex issues while remaining data informed.
• Strong project management skills.
• Strong working knowledge of security alarm systems, analog and digital video systems administration, access control system administration, security system integration and system redundancy design.
• Strong knowledge of networked physical security system and protocols (e.g. IP intercoms, IP cameras, digital recorders, access control controllers, alarm devices, and alarm panels).
• Technical and Professional Knowledge: Demonstrate a satisfactory level of technical and professional skill or knowledge in position-related area; remains current with developments and trends in areas of expertise.
• Ability to be on-call as a part of a security on-call rotation and to work occasional nights and weekends as needed

• Support management with project planning and coordination to meet commitments on time and within resource limitations; with management approval, determinerequirements, establish priorities, and monitor progress.
• Evaluate project status and resource utilization, implement changes as needed, review status reports prepared by project personnel and modify schedules or plans as required.
• Meet regularly with client representatives for status updates, address any actual or potential problems, provide support during service level changes, support securityplanning, assessments, and surveys, review and update post orders.
• Implement, maintain, audit, and improve electronic security technology including our security systems, servers, software, and systems integration.
• Support the administration and documentation of our electronic security technology, and provide training and support.
• Interact with third-party companies and vendors with regards to electronic security technology projects, service, and maintenance.
• Assure quality control of electronic security systems installations.
• Manage and prioritize multiple large physical security projects simultaneously.
• Analyze existing systems processes and develop and implement recommended improvements.
• Assist and advise field technical personnel on specific system response and operational theory.
• Manage projects involving security system configuration, implementation, and commissioning.
• Be relied upon as a subject matter expert.