Physical Therapy Front Desk Specialist at Elite Sports Medicine

Nashville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Feb, 26

Salary

0.0

Posted On

29 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Time Management, Communication Skills, Billing Knowledge, Follow Up Skills, MS Office Suite, Electronic Medical Records, Practice Management, Patient Confidentiality, Professional Appearance, Problem Solving, Team Collaboration, Insurance Information, Patient Intake, Payment Collection, Chart Maintenance

Industry

Medical Practices

Description

Job Details Job Location: Midtown - MPOWER - Nashville, TN Position Type: Full Time Salary Range: Undisclosed Job Shift: Day Description MPOWER is looking for a Full Time for Physical Therapy Front Desk Specialist for our physical and occupational therapy clinic in Midtown, Nashville, TN. JOB HIGHLIGHTS Consistent schedule – no weekends Employer Supported Medical Benefits Eligible – Health, Dental and Vision Benefits available Paid Time Off and Paid Holidays Retirement Plan Matching Comprehensive onboarding and training Team environment MINIMUM ESSENTIAL JOB REQUIREMENTS Meet or exceet expectations in providing extreme customer service to our patients and team members Meet or exceed goals for all assigned productivity metrics Promptly answer all calls, voicemails, and emails Assists with clinic therapy cancellation rate by working to reschedule patients Onboard all new therapy patients ensuring proper completion of patient intake paperwork and review of insurance benefits information Collect and post payments collected from daily therapy encounters and patient balances Record cash deposits received and take to the bank in a timely manner for patient account reconciliation Monitor and update patient insurance information through collaboration and communication with billing and pre-certification departments to ensure proper approval of visits and collection of payments Follow processes related to patient chart maintenance including input of accurate case information, collection of paperwork and scanning of completed documentation Send and track Plan of Care documentation to referring providers for signature Maintain scans on N:Drive for assigned clinic, including saving discharged charts to EMR system Create purchase orders for clinic supplies and pro-shop inventory as directed Maintain a neat, tidy, and professional workspace as assigned location Maintain patient confidentiality and comply with HIPAA and compliance guidelines established by the practice Qualifications SKILL, TRAIT, AND COMPETENCY REQUIREMENTS High School diploma is required Past job experience working in a customer service role and/or medical office setting is preferred Knowledge of billing issues including the precertification process, credentialing, co-pays, co-insurance, and in and out-of-network considerations is preferred. Excellent follow up skills with patients and team members Ability to take direction, prioritize tasks and proper time management Interest and passion for personal health and wellness Kind and helpful personality and communication skills Ability to handle difficult people and situations Firm command of MS Office Suite, Electronic Medical Records (EMR) and Practice Management (PM) platforms and other key applications Able to maintain company legal and professional confidentiality requirements across employees, patients, and clients Neat and professional appearance We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Responsibilities

The Physical Therapy Front Desk Specialist is responsible for providing exceptional customer service, managing patient intake, and ensuring proper documentation and billing processes. This role also involves maintaining patient confidentiality and collaborating with various departments to facilitate patient care.