JOB-RELATED SKILLS/COMPETENCIES

• Strong service philosophy, mentality and a focus on achieving all aspects of defined service standards.
• Agrees, supports, and commits to Concentra’s core practice standards and Policies and Procedures.
• Excellent communication skills including speaking, presentation, listening, telephone, negotiation, business and medical writing skills necessary to convey information to supervisors, peers, or customers.
• Demonstrate a high level of skill with interpersonal relationships and communications.
• Working knowledge of Human Resource principles and practices of personnel recruitment, selection, coaching and other aspects of performance management
• Proven ability to effectively supervise other professionals
• Skilled in reviewing the clinical work of others according to professional standards and practice guidelines.
• Ability to supervise, evaluate, coach, and develop staff.
• Fosters a cooperative and harmonious working climate conducive to maximize employee morale and productivity.
• Ability to “put patients first” and enjoys treating patients.
• Superior patient/customer service and “bed side manner” skills.
• Must be a team player in a multidisciplinary environment;
• Demonstrates a value of all contributions to product and outcome
• Displays a professional, approachable and selfless demeanor (no arrogance) at all times both to external and internal clients.
• Ability to display high degree of inspiration for team members to retain focus of providing highest levels of customer satisfaction.
• Willingness to learn and continuously improve, to be audited, observed, and reviewed; is positively responsive to feedback.
• Working knowledge of medical office administration and procedures.
• Basic computer skills, including email.
• Preferred experience with electronic medical record.
• Excellent critical thinking, deductive reasoning and decision making skills.
• Sense of urgency, accustomed to tight deadlines, fast paced environment and ability to quickly adapt to change and stressful situations.
• Knowledge of Medicare guidelines and coverage.
• Knowledge of HEDIS quality indicators.
• Maintain licensure and skills.
• Attain and/or maintain board certification.

• Spends 100% of time in a center providing direct patient care, leading by example, and demonstrating an exceptional patient experience.
• Assumes the role and responsibilities of CMD, whether functioning in the capacity of CMD at a specific location or in the capacity of the Market Float.
• Identifies and communicates to DMO opportunities to improve clinical quality, workflows, and safety at the center and market levels.
• Drives patient and client experience and satisfaction metrics.
• Practices excellent service delivery and leads by example.
• Works with DMO and DTO to identify clinical improvement opportunities.
• Works collaboratively with operations to ensure appropriate support and work flows that foster a caring environment for treatment.
• Maintains and leverages relationships with employers, payers, referral sources, networks, and local communities to drive market growth, and responds to requests within 24 hours.
• Mentors and trains future clinical leaders while treating.
• Fosters an environment of collaboration, professionalism, patient/colleague safety, quality care, continuous improvement and reward and recognition.
• Assists with or leads clinical meetings for DMO as needed.
• Understands center financial drivers and outcomes in order to achieve annual business plan.
• Assists DMO, ADO and EA to make staffing adjustments to unforeseen coverage needs.
• Direct reports: Varies
• Budget responsibility: Ye