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Job Title: Physician Practice Supervisor at The Hand Institute

POSITION SUMMARY:

The Physician Practice Supervisor at The Hand Institute in Charleston, SC is responsible for managing the administrative and operational functions of the assigned practice. This includes overseeing daily operations, inventory control, ordering supplies, personnel management, patient relations, and patient flow. The Physician Practice Supervisor is a hands-on manager, performing clerical duties as needed and ensuring that practice operations run smoothly and efficiently. This role supports Novant Health’s mission, values, and objectives while adhering to organizational policies, procedures, HIPAA compliance, and privacy standards.

POSITION QUALIFICATIONS:

• Experience: Minimum of 5 years of experience in a physician’s office, with at least 2 years in a supervisory capacity.
• Education: College degree or equivalent combination of education and experience.
• Knowledge & Skills:
• Strong understanding of fiscal and human resource management within a healthcare environment.
• Proficiency in computer systems, including Electronic Medical Records (EMR) and MS Office.
• Strong analytical skills to gather, interpret, and apply data to solve problems and make decisions.
• Knowledge of CPT and ICD-9 coding, chart audit processes, HIPAA, and collections.
• Ability to prioritize tasks and coordinate work activities to meet deadlines and business objectives.
• Excellent communication skills (verbal and written) with the ability to lead and collaborate effectively with staff, patients, and physicians.
• Strong interpersonal skills and the ability to handle challenging situations diplomatically.

KEY RESPONSIBILITIES:

• Operations Management: Oversee the daily operations of the practice at The Hand Institute, ensuring efficient patient flow, inventory management, and timely supply ordering. Ensure that all operations are in compliance with healthcare regulations, patient confidentiality, and payer guidelines.
• Staff Management: Supervise and optimize staff performance by scheduling shifts, assigning work, providing training and coaching, and conducting performance evaluations.
• Financial Oversight: Manage daily financial operations, including cash reconciliation, charge entry, and operational checks and balances, ensuring the practice meets financial goals and reimbursement standards.
• Physician Support: Work closely with the physicians to enhance productivity, patient satisfaction, and operational effectiveness, ensuring they are supported in both clinical and administrative duties.
• Customer Service: Address and resolve patient concerns, ensuring all issues are handled professionally and promptly. Focus on maintaining high standards of patient care and satisfaction.

CUSTOMER SERVICE RESPONSIBILITIES:

• Demonstrate exceptional interpersonal and communication skills in all interactions, creating a positive and professional work environment at The Hand Institute.
• Foster collaborative relationships with patients, staff, physicians, and leadership to ensure smooth operations and high customer satisfaction.
• Answer phones and respond to inquiries in a prompt, courteous, and professional manner.
• Address patient and staff concerns, providing assistance and explaining processes when necessary.
• Strive to meet or exceed the expectations of both internal and external customers, proactively identifying problems and recommending effective solutions.
  Novant Health is an equal opportunity employer and conducts all human resource practices in compliance with federal, state and local civil rights and employment legislation. Accordingly, Novant Health considers all applicants for employment equally, without regard to race, color, religion, sex, national origin, age, disability, veteran’s status, marital status, sexual orientation, gender identity or expression and provides them with an opportunity to progress in the organization consistent with their skills and interests