Join our team of Life Changers!
UPMC is hiring a Full-Time, Physician Referral Liaison to support the office in Harrisburg.

• Know and follow all organizational/departmental policies/procedures.
• Serve as ombudsman to identify and resolve issues related to relationships, referrals or other operational matters and refer issues to the appropriate leader.
• Develop and coordinate all referral source direct marketing and sales activity for UPMC Central PA.
• Represent regional centers of excellence and other allied services as appropriate.
• Produce monthly activity reports on visits; identify opportunities and issues; track progress and resolution.
• Meet regularly with referral sources to educate them on the services available through UPMC Central PA.
• Facilitate educational programs for referral sources on specific topics and ensure that clients and referral sources have adequate marketing information and literature.
• Actively practice behaviors associated with SH Service Excellence expectations.
• Smile at and greet everyone enthusiastically, treat everyone with respect, dignity and C.A.R.E.
• Be an ambassador for UPMC Central PA.
• Provide the best C.A.R.E. for our patients no matter what.
• Commit to high quality, safe work; encourage others to have similar standards.
• Identify processes/systems that could lead to inefficient practices, unsafe conditions, errors or adverse events.
• Avoid shortcuts to ensure quality and safety measures are not circumvented.
• Encourage patient and family involvement in processes involving patient safety.
• Understand that patient safety is everyone’s responsibility.
• Assume responsibility for personal education and performance related to patient safety; report unsafe conditions or events immediately; speak up in a non-confrontational and educational manner when seeing a safety breech; develop or participate in a project or action plan to reduce risk or mitigate harm for patients, as appropriate.
• Collect and analyze trend data from financial, business planning and other sources in collaboration with director to target opportunities to grow strategic volume or address issues.
• Promote the organization through education to hospitals, physician, office managers and other customers.
• Work closely with leaders and medical directors to manage accounts and to ensure customer satisfaction.
• Provide market intelligence to service lines.
• Develop and maintain referral information through the use of Data Warehouse and other available billing data.
• Monitor the healthcare environment for trends and opportunities for UPMC Central PA.
• Research and make recommendations for new program development.
• Bachelors Required
• Bachelor’s in business or healthcare field is preferred.
• Three years physician outreach and/or customer service experience working for a healthcare, pharmaceutical, medical device or related business required.Licensure, Certifications, and Clearances:
• Act 34UPMC is an Equal Opportunity Employer/Disability/Veteran