HOW TO APPLY

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. Please include where you heard about this position.

JOB SUMMARY

Physician Relations and Outreach is part of the Office of Patient Experience. We are committed to promoting and sustaining the ideal patient and referring physician experience through excellence in patient and family-centered care. Each employee is expected to understand and demonstrate that in every interaction we represent our entire organization in the care we provide, and, in the courtesies, we extend to referring physicians, patients, families, and each respective team member.
The Senior Physician Relations Representative serves as a dedicated, and highly skilled, customer service contact between the referring physician and Michigan Medicine. Approximately 16,000 providers across the state of Michigan and northern Ohio access M-LINE (dedicated 800# for referring physicians) and the Provider Access Center (referral coordination service for affiliates/partners) to coordinate care with U-M providers. The Senior Physician Relations Representative will cross train and rotate between M-LINE and the Provider Access Center to create the ideal referring physician experience and support coordination of care with Michigan Medicine affiliates.

REQUIRED QUALIFICATIONS*

• Associate degree or equivalent combination of education and relevant work experience.
• Demonstrated ability of strong problem-solving skills.
• Advanced or proficient with medical terminology.
• Ability to work in a self-directed manner, with minimum supervision, while interacting with health care professionals (physicians, nurses, physician assistants, practice managers, referral coordinators) and referring hospitals.
• Experience with data entry and data (customer) documentation.
• Customer oriented and ability to adapt/respond to a diverse customer base.
• Fast learner and great team player
• Ability to work in a collaborative environment
• Strong interpersonal and teamwork skills, written and oral communication skills
• Demonstrated organizational and analytical skills
• Very detail-oriented
• Dedicated to follow-through and results

DESIRED QUALIFICATIONS*

• Knowledge of electronic medical records (EMR) systems. Epic preferred.
• Previous contact center or hotline experience is preferred.