JOB OVERVIEW

We are seeking a dedicated and friendly Front Desk Agent to join our team in a dynamic healthcare environment. The ideal candidate will be the first point of contact for patients and visitors, ensuring a welcoming atmosphere while efficiently managing administrative tasks. This role is crucial in providing excellent patient care and support within our facility, particularly in pediatrics.

REQUIREMENTS

• Previous experience in a front desk or administrative role preferred, particularly in a healthcare setting.
• Knowledge of medical terminology is highly desirable to effectively communicate with staff and patients.
• Familiarity with patient care practices, especially in acute care or rehab environment, is an advantage.
• Strong interpersonal skills with the ability to remain patient and calm under pressure.
• Excellent organizational skills with attention to detail to manage multiple tasks efficiently.
• Proficient in using office equipment and software applications relevant to administrative duties.
• Ability to work flexible hours as needed to accommodate patient schedules.
• Experience working as a physiotherapist and/or assistant
  Join us in providing exceptional care while being part of a supportive team dedicated to making a difference in the lives of our patients!
  Job Types: Full-time, Part-time
  Pay: $19.00 per hour

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• rehab clinic: 1 year (required)
• Customer service: 1 year (preferred)
• physio assistant: 1 year (preferred)

Work Location: In perso

• Greet patients and visitors warmly upon arrival, creating a positive first impression.
• Manage patient check-in and check-out processes, ensuring accuracy in scheduling and documentation.
• Answer phone calls promptly, addressing inquiries and directing calls to appropriate staff members.
• Maintain patient records with confidentiality and accuracy, utilizing medical terminology as needed.
• Assist with administrative tasks such as filing, data entry, and managing correspondence.
• Collaborate with healthcare professionals to facilitate smooth operations within the hospital setting.
• Provide information about services offered, appointment availability, and other relevant details to patients and families.
• Uphold a clean and organized front desk area to enhance the overall patient experience.
• Help the physiotherapist with treatment my implementing exercise programs, modalities, or what the treatment plan prescribes
• track patient retention and drop and ensure 100% satisfaction with patient care
• complete sanitation for treatment area and laundry