Duties & ResponsibilitiesFront Desk & Patient Services

• Greet patients and visitors warmly and create a welcoming, professional first impression.
• Manage a multi-line phone system, schedule appointments, answer patient inquiries, and relay messages promptly.
• Register new patients and maintain accurate patient information.
• Verify insurance and benefit information and update electronic medical records accurately.
• Manage appointment reminders, cancellations, rescheduling, and follow-ups.
• Coordinate patient flow, schedules, and wait times to ensure efficient clinic operations.
• Maintain a clean, organized, and welcoming reception and clinic environment.
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