Key Responsibilities

• Welcome patients and manage check-in and check-out
• Schedule appointments and respond to patient inquiries
• Answer phone calls, emails, and messages
• Process payments and insurance direct billing
• Assist with ICBC claims and administrative tasks
• Maintain accurate patient records using Jane App
• Assist physiotherapists with patient preparation, treatment room setup, and equipment preparation
• Support prescribed therapeutic exercises under the direction of a physiotherapist
• Maintain a clean, organized, and welcoming clinic environment
• Perform other administrative and clinic support duties as needed to ensure smooth daily operations.
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