JOB OVERVIEW

We are looking for a skilled, driven, and orderly Receptionist/Administrative Assistant to become part of our team. In this position, you will serve as the initial contact for our clients and visitors, delivering outstanding customer service while handling a range of administrative duties. The perfect applicant will have excellent communication abilities, a personable attitude, and the capability to efficiently handle multiple tasks in a busy setting.
20-24 hours per week (no holidays)
Weekdays Monday- Friday
Weekends as needed
Only eligible candidates must apply by sending a resume and cover letter that emphasize particular relevant qualifications mentioned in this job listing.
No phone calls or submitted resumes in person.
Candidates that are successful will be reached out to for an interview.

1. ADMINISTRATIVE & ORGANIZATIONAL SKILLS

• Acts as a liaison between the client and the Physiotherapist
• Scheduling appointments efficiently, managing cancellations and rescheduling.
• Handling patient intake forms and ensuring proper documentation.
• Processing payments, insurance claims, and direct billing (e.g., Telus Health, Blue Cross, Medavie).
• Knowledge in AHS submission report
• Maintaining accurate patient records, ensuring compliance with privacy regulations.
• Managing emails, faxes, and clinic correspondence.

3. INSURANCE & BILLING KNOWLEDGE

• Understanding direct billing processes for insurers (AHS, Blue Cross, Sun Life, etc.).
• Submitting and tracking insurance claims.
• Reconciling payments received with billing records.

4. TECHNICAL SKILLS

• Proficiency in clinic management software (Jane).
• Basic knowledge of Microsoft Office (Excel, Word, Outlook).
• Comfort with online portals for insurance submissions.

6. BASIC MEDICAL KNOWLEDGE & CONFIDENTIALITY

• Understanding physiotherapy terminology and treatment types.
• Familiarity with common injuries and treatments to answer basic patient questions.
• Adhering to patient confidentiality laws and privacy regulations.

EXPERIENCE

• Previous Physiotherapy Clinic experience in a front desk or administrative role is preferred.
• Must be able to work independently and as part of a team with a positive attitude in a fast-paced environment.
• Strong organizational skills with attention to detail and accuracy in work.
• Excellent verbal and written communication skills to interact effectively with clients and team members.
• Flexible and adaptable to change
  If you are looking for an opportunity to contribute to a dynamic team while developing your administrative skills, we encourage you to apply for this position as a Receptionist/Administrative Assistant.
  Job Type: Part-time
  Pay: $16.50-$17.00 per hour

Benefits:

• Flexible schedule

Experience:

• Physiotherapy receptionist: 1 year (preferred)

Work Location: In person
Expected start date: 2025-09-0

• Handling multiple tasks at once (phones, patient check-ins, billing issues).
• Addressing last-minute schedule changes and adjusting accordingly.
• Resolving issues related to insurance, billing discrepancies, or patient concerns.
• Maintain cleanliness of rooms, waiting area, and break room, including laundry, stocking rooms, checking inventory, and emptying trash