Piaget Training Manager at Richemont

Tokyo, , Japan -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training, Coaching, Sales, Luxury Retail, Communication, Presentation, Organizational Skills, Client-Centric Mindset, Intercultural Competence, Leadership, Service Excellence, Team Building, Market Analysis, E-Learning, Role-Playing, Mystery Shopping

Industry

Retail Luxury Goods and Jewelry

Description

Since 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high jewelry know-how. Piaget excels in everything that is rare, precious and exceptional. Always do better than necessary: the Piaget founder’s motto still remains the guiding principle for all our colleagues across the world who, every day, make Piaget grow with passion. MAIN PURPOSES - Define and roll-out the training strategy and action plan according to HQ guidelines and in coordination with HQ and market specific development needs. - Define and execute training action plans for retail and partner retail teams: deliver training/coaching, E-learning understanding follow-up, coaching follow-up. - Identify specific needs for improvement to enhance staff skills in line with market/network objectives. - Share training practices and tools with HQ, to guarantee message consistency and resource optimization. KEY RESPONSIBILITIES: 1. Develop Service Excellence - Promote Piaget team selling ceremony across all networks (internal or external) to improve client’s satisfaction and efficiency - Work closely with the retail team on the follow up of the mystery shopping results and support retail to improve Japan results in internal boutiques - Continuously monitor the quality of the Piaget Selling Ceremony implemented by all internal and external boutique members and take appropriate measures to reach excellence - Collaborate with external partners when needed to analyze our selling teams’ strengths and challenges. Organize workshops and role-play sessions on a regular basis. 2. Be a trainer/coach - Coordinate with HQ training team to gather all available content and ensure a proper, qualitative translation in Japanese language - Build your annual training program (novelties, e-training, collection launch, specific local). Plan, organize and coordinate all training according to the budget, and follow it. - Train all teams on selling speech (Maison, creation watches, jewelry, High jewelry), know-how knowledge and selling ceremony, Piaget Art of Sharing, … - Coach our sales teams: 60% of time to be in Boutiques to create an in-boutique training dynamic. Conduct role-play to stimulate the teams to always do better than necessary, as per Piaget’s motto. Follow-up the implementation of Maison standards related to client experience Ensure both office and sales teams join and complete the available training programs 3. Be a network animator - Once aligned with HQ and local stakeholders on priorities, define your way to animate your teams/networks. - For retail, create initiatives, leveraging HQ teams, if needed be, to stimulate and enrich them: best practices sharing, community building activities, gathering, etc. - For partners, leverage all training and learning tools available and make sure programs are completed by our watch dealers’ teams 4. Be a Piaget expert - Learn and know Piaget history, creations and on-going Brand activity to share with the local sales team. - Constant check of the competition environment: know the key players in the markets in terms of product offer and Piaget competitive advantage. - Learn and share with WW training community: yearly Train the trainer, monthly Trainers’ calls. CANDIDATE PROFILE PROFESSIONAL SKILLS: - A minimum of five years in training or sales in luxury activities (retail or service) is required. - Work autonomously with good organizational skills. - Fluent in Japanese and business level in English. PERSONAL QUALITIES: - Excellent presentation - Excellent public speaker - Excellent communicator with vast intercultural competences - Natural leader with a sense of empathy - Natural client-centric mindset In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.

Responsibilities

The Piaget Training Manager is responsible for defining and executing training strategies for retail teams, enhancing staff skills, and promoting service excellence. They will also coordinate training programs and ensure consistent messaging across teams.