Requisition ID: 236000
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

CLIENT SERVICE

• Strong understanding of PIC value proposition for Consistent delivery of the desired client experience during all client interactions
• Key point of contact for clients on behalf of assigned Relationship Manager
• Responding to client inquiries in a timely, responsive and professional manner, including executing on client cash management requests
• Escalating issues to the Relationship Managers and or Governance & Operations Manager as appropriate
• Preparing routine client correspondence and ad-hoc, customized client reporting
• Actively supporting the implementation of client wealth strategies through detailed and accurate management of portfolio administration tasks and activities
• Quality, timely and effective management of account opening process
• Coordinating and managing the end to end client onboarding processes with respect to operational and administrative processes
• Preparing for client annual reviews
• Maintaining accurate client information and files in electronic or paper format as may be required
• Reviewing processes and providing recommendations to improve the client experience, add value and enhance efficiencies through implementation of best practices and ongoing process reengineering
• Following up with clients on missing or incomplete documentation
• Using strong knowledge of the Bank’s, Scotia Wealth and Private Investment Counsel diverse products and services, to ensure the client’s needs are well understood, documented and satisfied
• Partnering with all internal product/service business partners, as required ensuring client needs are met
• Actively listening and seeking client feedback on products, services and the delivery of client experience for purposes of client service and opportunity identification
• Consistently executing on Scotia Wealth and PIC service standards through proactive contact, central client point of contact, recording and maintaining the Client Contact database
• Responding to client and Senior Management inquiries
• Resolving client issues expeditiously and accurately and/or escalating problem situations when appropriate
• Proactively identifying and implementing strategies to address client needs

EDUCATION/WORK EXPERIENCE/DESIGNATIONS

• University Degree (Business, Economics, Accounting, Finance), College Diploma or equivalent
• CSC, industry experience and/or Investment management knowledge is an asset
• Two years industry experience
• Strong relationship management skills
• Proficient in providing support to sales and business development activities
• Strong interpersonal, communication & listening skills
• Results/Goal achievement oriented
• Self- motivated and disciplined
• Executes with Integrity
• Proficient in the completion of a Financial Plan
• Thorough knowledge of each Scotia Wealth & PIC Business Line’s value proposition and product and service offering in order to identify opportunities across the Scotia Wealth partners
• Working knowledge of the products and services offered by Scotiabank partners in order to identify and refer clients as appropriate.

To work closely with the Relationship Managers in the management of the overall book of business by providing effective and efficient client service and in the execution of business development related activities. The role is a dedicated client servicing support role, designed to create capacity and support the Relationship Managers to focus on value-added client activities.
Additionally, the Portfolio Administrator will support and deliver upon the market and regional goals of operational excellence through ongoing review and enhancement of processes, practices and execution methods.
The Portfolio Administrator understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions, ensuring that all activities conducted are in compliance with governing regulations, internal policies and procedures.