Pier Agent at SMS INTERNATIONAL SHORE OPERATIONS INC

Miami, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Oct, 26

Salary

16.5

Posted On

05 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Logistics, English Communication, Computer Literacy, Organization, Multi-tasking, Guest Relations, Document Verification, Wheelchair Assistance, Traffic Management

Industry

Hospitality

Description

Hiring for 2026/2027 Cruise Season will begin in September Benefits Provided: * Fun servicing Norwegian, MSC, Virgin Voyages, Oceania and other Cruise Lines * Cruise Discounts* * Part Time position * Pay rate of $16.50 per hour * Flexible Schedules * Weekend Availability is required (at least one day) * TWIC Paid or reimbursed by SMS* *Guidelines provided at interviews Job Duties & Responsibilities: · Meet and greet guests cordially, responding to their inquiries in a knowledgeable and pleasant manner as well as assisting and directing debarkation and embarkation of guest. · Monitors the flow of traffic in the luggage area, including U.S. Customs and Border Protection (CBP) areas. · Guides the flow of traffic throughout the terminal, including: secure areas, walkways, check–in areas, gangways and elevators/escalators and direct guests accordingly. · Answers general questions in an accurate and pleasant manner and provides pertinent information regarding boarding and sailing; takes the initiative to assist guests. · Escorts guests requiring wheelchair assistance throughout the terminal during embarkation and debarkation. · Escorts and monitors guests pending boarding status or requiring additional documentation. · Gathers data for various embarkation processes to include registration flow and timetables; reports findings to management, as established. · Assists guests with locating luggage and completing lost luggage forms, when necessary. · Reviews and verifies validity of all travel documents presented by guests for check-in. · Inputs guest travel information using the registration system and checks in each guest upon arrival. Ensures required information is accurately processed and/or paperwork is completed. · Provides guests with stateroom keys and pertinent boarding information, according to department manual and training. · Prepares the terminal and check-in area by organizing required furniture, equipment, manifests and other related materials. Clears and organizes workstations and/or areas daily and submits relevant paperwork to appropriate personnel. · Performs other job related duties as assigned. Education: · High School Diploma or equivalent. Experience: · Minimum of one-year experience in a customer service/logistics environment, preferably in the travel industry. Knowledge, Skills & Abilities: · Demonstrated ability to communicate in English, sufficient to provide information and answer general questions. · Knowledge of, or ability to learn practical computer skills to accurately register guests and navigate screens to perform computer based functions. · Good organizational and customer service skills. · Ability to work effectively in a multi-tasked, fast-paced environment in front of large groups. · Required to be available on weekends, after hours, and on short notice, as requested by management. Work Conditions/ Physical Demands: · Position includes frequent standing, walking, lifting, pushing and pulling for up to 6 hour increments on average. · Ability to safely maneuver wheelchairs; includes pushing and pulling guests on wheelchairs through all terminal areas and up and down ramps. · Ability to physically transfer or assist passengers in/out of wheelchair, whose weight is approximately 100-300 lbs. · Ability to stoop, kneel, bend, crouch, lift or carry. · Position is exposed to indoor/outdoor work environment at piers and terminal locations under varying weather conditions. · Flexibility to work hours ranging from 5:00 am – 4:00 pm or until ships departures; includes weekdays, weekends and holidays in various ports as assigned. · Must have the ability to perform the essential functions of the job with or without reasonable accommodation.

Responsibilities

Manage the embarkation and debarkation process for cruise guests, including check-in, document verification, and traffic flow. Provide guest assistance with luggage, wheelchair transport, and general inquiries within the terminal.