Pierre Ford/CDJR of Hermiston Parts Manager at PAC

Hermiston, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Mar, 26

Salary

12000.0

Posted On

06 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Management, Inventory Control, Financial Performance, Customer Service, Operational Excellence, Problem-Solving, Communication, Organizational Skills, Time-Management, Attention to Detail, Data Analysis, Manufacturer Compliance, DMS Knowledge, Parts Operations, Team Development

Industry

Description

Parts Manager (Pierre Ford / CDJR) Position Summary The Parts Manager oversees all operations of the Parts Department for a franchised new car dealership. This role is responsible for ensuring proper inventory levels, driving revenue and profitability, maintaining manufacturer compliance, delivering exceptional internal and external customer service, and managing a team of parts professionals. The Parts Manager ensures efficient parts operations to support service, wholesale, and retail customers in alignment with dealership goals. Key Responsibilities 1. Leadership & Management Lead, train, mentor, and develop the parts team, including counter staff, shipping/receiving, drivers, inventory specialists, and advisors. Establish performance expectations and administer coaching, accountability, and performance reviews. Maintain a positive and productive departmental culture. 2. Operational Excellence Manage daily parts department operations, including retail, wholesale, internal, and warranty parts flow. Ensure timely fulfillment of parts for Service and retail customers. Maintain proper staffing levels to ensure operational coverage. 3. Inventory Control Maintain optimal inventory levels based on manufacturer guidelines and dealership needs. Conduct regular cycle counts and annual physical inventory. Review aging inventory and implement strategies to minimize obsolescence. Adjust orders based on sales trends and seasonal demand. 4. Financial Performance Achieve departmental sales, gross profit, and expense objectives. Monitor and manage parts gross profit margins, discounts, and parts matrixing strategies. Ensure accurate processing of invoices, credits, returns, cores, and backorders. Prepare monthly financial forecasts and review variances with management. 5. Manufacturer & Compliance Maintain full compliance with franchise/manufacturer parts programs, policies, and reporting requirements. Ensure proper handling of warranty parts, return procedures, and documentation. Participate in manufacturer audits and correct any compliance issues promptly. 6. Customer Service Maintain high customer satisfaction ratings for internal, retail, and wholesale accounts. Resolve customer issues promptly and professionally. Build strong relationships with technicians, advisors, body shops, and wholesale clients. 7. Process & Continuous Improvement Implement processes that increase efficiency, reduce waste, and maintain strong internal controls. Ensure proper use of the DMS, parts catalog systems, and manufacturer ordering platforms. Monitor and improve parts fill rate, accuracy, and timeliness. Required Qualifications Minimum 3–5 years automotive parts experience; 2+ years in a supervisory or management role preferred. Strong knowledge of dealership DMS (Reynolds & Reynolds). Comprehensive understanding of manufacturer parts programs and ordering systems. Strong leadership, communication, and problem-solving abilities. Proven ability to manage inventory, financial performance, and customer relationships. Valid driver’s license with acceptable driving record. Preferred Skills Experience with wholesale parts operations. Strong organizational and time-management abilities. Ability to analyze data and make sound business decisions. High attention to detail and accuracy. Ability to thrive in a fast-paced, high-volume dealership environment. Work Environment Primarily indoors in a dealership parts department environment. Frequent interaction with technicians, advisors, customers, and manufacturer reps. May require occasional lifting of up to 50 lbs. Benefits Retirement Plan: 401k retirement plan with company match Insurance: health, dental, vision, and life insurance plans Flexible Spending Account Voluntary Insurance Options: including Aflac, accident, and critical illness Paid Time Off: accrual starting in accordance with state and local law 1 hour for every 30 hours worked for full-time employees working with accrual increases based on years of continuous service. Paid Holidays: 6 paid holidays per year $10,000-$12,000 a month D.O.E. About the Dealership When you join Pierre Auto Group in Hermiston, You’re not just starting a job; you’re stepping into a culture built on integrity and connection. Our guiding motto, “Do the Right Thing, Always,” shapes every interaction: with our customers, our teammates, and our communities. Here, people look out for one another. We celebrate wins together, lend a hand when it’s needed, and make sure every customer feels valued from the moment they arrive. Whether you’re launching a new career or planting roots in a supportive workplace, you’ll find room to grow and thrive. If you want a place where doing the right thing is more than words, it’s how we work every day.

Responsibilities

The Parts Manager oversees all operations of the Parts Department, ensuring proper inventory levels and driving revenue and profitability. They lead a team of parts professionals while maintaining exceptional customer service and compliance with manufacturer standards.