Job Title: Operations Manager – Pike Place Market
Company: Aditi Chai
Location: Seattle, WA (Pike Place Market & SODO Kitchen)
Job Type: Full-Time | On-Site | Weekends & Holidays Required
Compensation: $22-$26 plus Tips + performance-based bonuses

ABOUT US

At Aditi Chai, we’re brewing something real. Our Indian masala tea is made from a 100-year-old family recipe from Gujarat, India—fresh, aromatic, and handcrafted in small batches. Since 2018, we’ve grown from a single wholesale account to serving thousands of customers through local grocers, cafés, and our flagship storefront at Pike Place Market.
We’re now hiring an Operations Manager to lead our retail presence at Pike Place Market and support operations across our SODO commercial kitchen. This is a key leadership role that blends hospitality, logistics, and growth strategy. Valid driver’s license and reliable vehicle is a must to make sales/delivery calls and commuting between locations.

CUSTOMER EXPERIENCE & BRAND REPRESENTATION

• Share our story and products with enthusiasm and authenticity
• Ensure all team members deliver outstanding, culturally respectful service
• Resolve customer concerns with empathy and effectiveness
• Model Aditi Chai’s values of warmth, generosity, and attention to detail

WHAT WE’RE LOOKING FORREQUIRED QUALIFICATIONS

• 5+ years of experience in retail, café, or hospitality management
• Strong background in staff scheduling, training, and performance management
• Experience managing inventory, daily cash handling, and store compliance
• Ability to lead during busy shifts and maintain a positive team culture
• Available to work early mornings, evenings, weekends, and holidays
• Reliable transportation between Pike Place and our SODO kitchen

PREFERRED QUALIFICATIONS

• Experience in food & beverage operations or lifestyle hospitality brands
• Familiarity with wholesale account management or multi-unit operations
• Knowledge of basic financials (labor cost, COGS, P&L basics)
• Bachelor’s degree or equivalent experience
• Additional languages are a plus; specifically Hindi, Spanish, or Mandarin.

• Lead all daily operations at our Pike Place storefront
• Manage store opening/closing procedures, product flow, and inventory
• Maintain a clean, safe, and organized store environment in compliance with health regulations
• Implement and refine standard operating procedures to improve efficiency
• Partner with the production team to ensure timely product delivery and freshness