Pilot Support Manager

at  EasyJet

We like to think of ourselves as being a different place to work compared to other airlines. We’re fun, community driven, less informal, and from top to bottom we really look after each other. We also think it’s because of our ‘Orange Spirit’. That means working in teams that are positive, inclusive, united by purpose, ready to meet problems head-on, and that have your back. Whether you’re an industry veteran or just starting out, if you thrive in a team environment then we think we have one of the best around.
We are recruiting for a Multi-base Pilot Support Manager. The Pilot Support Manager, working closely with the Base Captain, plays a vital role in supporting and leading our Pilots at multiple bases, fostering a high-performance culture through visible, proactive leadership and inclusive behaviours. Prioritising pilot engagement and Flight Operations Key Performance Indicators (KPIs), this role is an integral part of the Flight Operations function and collaborates cross-functionally with all internal departments.
Responsibilities include ensuring operational effectiveness at the base, managing pilot performance in areas such as conduct, absence, return to work, disciplinary, and grievance procedures. You will support the Base Captain in implementing the Flight Operations engagement plan, recognising exceptional efforts by Pilots, and promoting recognition across all communities at the base.
Collaboration with local industrial bodies and works councils, if applicable, is essential, along with supporting innovative and effective communication to Pilots. Additionally, the role involves providing Flight Operations input to meet Health and Safety standards at the local level, managing fatigue within the base in collaboration with the Safety and FRMS team, and maintaining effective relationships with third-party suppliers.

This position will see you working across multiple bases so the ability and flexibility to travel across our network, in a regular capacity is a must. You should have a proven track record of successfully leading and managing a sizable team within a regulated environment. With a background in operational delivery aligned to strategic goals, you will have strong stakeholder engagement skills, demonstrating the ability to communicate and influence effectively at all levels, both internally and externally. The role requires an individual who can prioritise tasks in an ever-changing and fast-paced environment, exhibiting resilience and the ability to work well under pressure. You will embody the easyJet ’one team’ culture, eliminating any division or silo mentality.
Proficient use of IT tools, including Outlook, Excel, and communication tools, is essential. You will have demonstrable experience in driving performance through the delivery of multiple Key Performance Indicators (KPIs), particularly in the realm of employee engagement. Strong written and communication skills, along with confidence in front-line, face-to-face management, are crucial. While experience in managing HR policies and processes is desirable, previous exposure to a unionised environment, including interactions with key union members, is also considered advantageous.
Requirements of the Role