Pinhome Home Service B2B Lead at Pinhome

Special capital Region of Jakarta, Java, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

17 Oct, 26

Salary

0.0

Posted On

19 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

P&L Management, B2B Sales, Facility Management, Client Relationship Management, Operational Design, Pricing Strategy, SOP Design, SLA Management, Commercial Negotiation, Solution Selling, Account Management, Team Leadership, Business Development, Strategic Planning, Vendor Management, Cost Control

Industry

Information Technology & Services

Description

About the role Pinhome is seeking a B2B Lead to build and own our B2B services business line end-to-end. This role carries full P&L ownership and is responsible for building, operating, and scaling Pinhome's B2B services offering across commercial and residential property segments. The ideal candidate brings a strong existing network of potential B2B clients — particularly in facility management, property management, or commercial real estate — and has a proven track record of converting relationships into revenue. Beyond commercial capability, this role requires someone with hands-on operational or technical exposure to facility services, enabling them to credibly assess client needs, design fit-for-purpose service solutions, and ensure quality delivery at scale. You will work closely with senior leadership and central teams to establish a robust, execution-ready B2B operating model — ensuring Pinhome delivers enterprise-grade service quality while maintaining operational discipline and profitability. This is a highly cross-functional leadership role that combines commercial ownership, account leadership, operational design, and team building. What You Will Do Business & P&L Ownership Own the end-to-end P&L of the B2B services business line Define pricing strategy, margin structure, and cost discipline across services Drive sustainable revenue growth while maintaining service quality and delivery reliability Commercial & Client Development Leverage your professional network and industry relationships to build a qualified pipeline of B2B clients Lead client engagements end-to-end — from prospecting, proposal development, and contracting through onboarding and ongoing account management Build long-term client partnerships grounded in performance, trust, and accountability Identify and map client needs across service categories, translating them into tailored service packages Service Model & Solution Design Design and formalize B2B service models, engagement structures, and contracting frameworks Define SOPs, SLAs, governance mechanisms, and escalation models suitable for enterprise and institutional clients Apply your facility service or operational background to ensure proposed solutions are technically sound, operationally feasible, and scalable Operations & Delivery Oversight Oversee end-to-end service delivery across multiple service categories Ensure operational excellence across fulfillment reliability, service quality and compliance, and vendor/subcontractor performance Work closely with Operations, Supply, and Quality teams to continuously improve delivery standards and resolve service gaps Team Building & Leadership Build and lead the core B2B team — including commercial, operations, and support roles — as the business grows Set clear ownership, performance expectations, and execution cadence Act as a hands-on leader during critical client engagements and operational milestones Cross-Functional Collaboration Partner with Category, Operations, Supply, Finance, Legal, and Product teams to ensure alignment Translate client requirements into internal execution plans and system requirements Represent B2B priorities in senior management discussions What You Will Need 5–8 years of experience in B2B services, facility management, building management, or operations-led service organizations Established network of potential B2B clients in sectors such as property management, commercial real estate, hospitality, co-working, or corporate facilities Demonstrated ability to acquire and develop client relationships from scratch — not just manage existing accounts Operational or technical background in facility services (e.g., cleaning, maintenance, building operations) that enables credible client advisory and quality oversight Proven experience owning or managing a business line or P&L Strong capability in commercial negotiations, solution selling, and client management Solid understanding of SOP/SLA design, service governance, and delivery operations Comfortable with pricing, margin analysis, and cost control High ownership mindset with the ability to build structure in ambiguous, fast-moving environments Excellent communication, leadership, and decision-making skills About the team This role is the single accountable owner of Pinhome's B2B services business. Success is measured by: Client acquisition, satisfaction, and retention Service quality and delivery reliability Business profitability and scalability The role operates with high autonomy while being closely aligned with senior leadership. B2B services require enterprise-grade discipline, clarity of ownership, and operational rigor. This role ensures Pinhome delivers B2B services with the reliability, accountability, and professionalism expected by institutional clients — while building a scalable foundation for long-term growth.

Responsibilities

The B2B Lead is responsible for the end-to-end P&L ownership, growth, and scaling of Pinhome's B2B services across commercial and residential property segments. This includes designing service models, acquiring institutional clients, and overseeing operational delivery to ensure enterprise-grade quality.