Pit Lead at Running Aces Hotel

Forest Lake, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Aug, 26

Salary

25.0

Posted On

23 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Accountability, Communication, Customer Service, Reliability, Time Management, Safety, Personnel Supervision, Game Protection, Conflict Resolution, Coaching

Industry

Gambling Facilities and Casinos

Description

PIT LEAD HIRING IMMEDIATELY * Location: Running Aces Casino Hotel Racetrack - 15201 Running Aces Blvd, Columbus, MN 55025 * Schedule: Shifts include weekends and holidays. * Perks: Medical, Vison, and Dental Benefits for full-time positions, 401k, employee discount, Paid Time off (PTO, sick, bereavement, and holidays) POSITION SUMMARY: The Pit Lead ensures employees are providing excellent customer service and supervises personnel working in their respective areas. ESSENTIAL FUNCTIONS: * Preserves the integrity of the games by providing close oversight of employees and guests in respective area, while continually maintaining observation for dealer/player misconduct. * Enforces performance standards, policies and procedures related to Pit Games, ensuring compliance with the gaming regulations. * Enforce and support company policy with knowledge and understanding of all Running Aces approved Pit Games, while holding extensive knowledge of department processes. * Continuously observes games in progress for possible irregularities in player or dealer conduct. * Maintain positive customer relations, evaluate play and extend complimentary services when appropriate. * Monitors and assists in changing of cards and performing table fills/credits. * Assists the Pit Manager when counting cards and secures the card control cabinet. * Maintains knowledge of current Casino promotions. * Maintains a visual presence on the casino floor at all times, while walking the entirety of the pit area(s) assigned to continuously monitor fellow employees and guests. * Abilities to make impartial and unbiased decisions surrounding problems and/or errors. * Communicate to Pit and/or Shift Manager any irregularities or discrepancies that occur on a table or with a guest. * Ability to effectively coach individuals on company and departmental policy/procedure violations. * Must know and adhere to all game protection policies. * Perform additional duties as assigned. JOB REQUIREMENTS: * High school diploma or equivalent preferred. * Minimum of 1 to 3 years of Casino Games experience. * Ability to be on your feet for long periods of time. * Ability to handle stressful situations and noisy conditions, while maintaining a calm and professional demeanor at all times. * Must maintain a calm and patient attitude when coaching individuals or while handling difficult customers and employees. SKILLS & ABILITIES: * Accountability - Ability to accept responsibility and account for his/her actions. * Communication - Ability to communicate effectively with others using spoken word. * Customer Oriented - Ability to take care of the customers' needs and exhibit a cheerful demeanor toward others while following company procedures. * Reliability - The trait of being dependable and trustworthy. * Time Management - Ability to utilize the available time to organize and complete work within given deadlines. * Safety - Ability to identify and correct conditions that affect employee safety. We are committed to providing salary ranges for all open positions. Please note that the specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations.

Responsibilities

The Pit Lead supervises personnel and ensures the integrity of casino games by monitoring for dealer and player misconduct. They are responsible for enforcing gaming regulations, maintaining positive customer relations, and coaching employees on policy violations.