THE RIGHT JCC MEMBERSHIP EXPERIENCE ASSOCIATES:

At your core, you’re a superb community connector with a strong flair for helping people and providing exceptional customer service. Jewish culture, traditions, and a connection to Israel are evident in your passionate and friendly interactions. You are also able to work a flexible schedule including some evenings and weekends. Your English language skills are superior, oral and written, and if you speak Hebrew and/or Russian it is a huge asset. This position shall augment our front-line Membership Sales and Programs teams by providing the following essential service functions:

• Create a welcoming presence and positive first and last impression and experience for all members and guests seeking assistance and/or using the JCC
• Provide courteous, professional, friendly, enthusiastic, and knowledgeable information to on all programs and services offered at the JCC; in-person and via phone/email/social media/live chat.
• Actively promote and sell all programs, classes, and special events at the JCC.
• Take initiative and stay abreast of program changes and new additions.
• At the main floor atrium desks - provide way-finding assistance to members and guests; hand out towels, and wrist bands.
• At the upstairs fitness floor desk – refill wipes containers, tidy weights, vacuum turf, assist with equipment checks and minor repairs, wipe equipment when needed.
• Perform administrative tasks.
• Support the sales and service teams when needed, including tours, introductions, booking meetings, meeting confirmation calls, and new member on-boarding.
• Successfully and professionally troubleshoot complaints; escalate to supervisor where needed.
• Maintain effective communication and shift change processes within the team.
• Submit requests to facilities/property management/cleaners in timely manner and follow up as needed.
• Be the face of the JCC and enhance our member and guests’ journey at the JCC. Engage with the members and guests and make them feel ‘at home’.
• Actively engage in JCC programs and events.

WE APPRECIATE YOUR APPLICATION; HOWEVER, WE WILL ONLY BE CONTACTING THE CANDIDATES WE WISH TO INTERVIEW.

Don’t self-select out if you’re missing a bullet point or two of this job description from your resume. We are open to candidates of all backgrounds and are committed to cultivating a diverse and inclusive team. If this job description energizes you, let’s talk.
Job Type: Part-time
Pay: $17.65 per hour

Benefits:

• Casual dress
• On-site gym
• On-site parking

Application question(s):

• Are you able to commit past the summer months (during school year)?

Language:

• English (required)

Work Location: In perso

Please refer the Job description for details