Placement Support Team Leader at The Salvation Army

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

19 Jan, 26

Salary

0.0

Posted On

21 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Compliance, Performance Management, Employment Services, Wage Subsidies, Stakeholder Communication, Mentoring, Motivation, Attention To Detail, Organizational Skills, Resilience, Empathy, Solutions-Focused Mindset

Industry

Non-profit Organizations

Description

Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Claims Team Leader – Employment Services (Full-Time) Location: Blackburn, VIC Job Type: Permanent | Full-Time Team Leadership | Compliance-Focused | People-Centred Apply now – Make a difference every day Lead with Purpose. Grow with Impact. Are you a natural leader with a passion for people, process, and purpose? At The Salvation Army Employment Plus (EPlus), we’re on a mission to help Australians thrive through employment. We’re seeking a Claims Team Leader to guide our dedicated Claims Consultants in delivering high-quality, compliance-driven outcomes and wage subsidy services. This is more than a leadership role – it’s an opportunity to contribute to a team that empowers thousands of lives across the country. What you’ll be doing: Lead, support and develop a team of Claims & Wage Subsidy Consultants Drive performance in processing outcome claims and wage subsidies across multiple contracts Monitor KPIs, maintain compliance and financial targets Provide guidance and support to ensure claims align with government and internal guidelines Work closely with regional and site leadership to ensure consistent and collaborative service delivery Maintain accurate records across systems and ensure timely reporting Champion a culture of continuous improvement and excellence Who we’re looking for: Proven leadership experience in a performance and compliance-driven environment Background in Employment Services or government-funded programs preferred Strong knowledge of wage subsidies, outcome claims, and Department of Employment (DoE) systems High attention to detail, organisation and stakeholder communication Ability to mentor, motivate and hold others accountable to high standards Comfortable working with targets, deadlines, and evolving priorities Resilience, empathy and a positive, solutions-focused mindset Why work with us? At EPlus, people are at the heart of what we do – including our staff. You’ll be part of a supportive, values-driven organisation that invests in your growth and wellbeing. Ongoing professional development Generous tax-free salary packaging benefits Accrued Day Off every 4 weeks Paid parental leave (12 weeks) 9 Day a fortnight (RDO/ADO) Purchase additional annual leave (up to 8 weeks) Employee Assistance Program Performance and recognition rewards Make a real impact every day Our commitment to inclusion The Salvation Army embraces diversity and encourages applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, and people of all abilities. We are a child-safe organisation and are committed to the safety of children and young people. Ready to lead with purpose? If you’re looking for a role where your leadership helps change lives – we want to hear from you. Click “Apply Now” and start your journey with us. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check or relevant state equivalent. Applicants for all roles require a mandatory National Police Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Mission, Vision & Values The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world. Why work with the Salvos? The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.

Responsibilities

Lead and develop a team of Claims & Wage Subsidy Consultants to drive performance in processing outcome claims and wage subsidies. Ensure compliance with government and internal guidelines while maintaining accurate records and timely reporting.