Plaintiff Personal Injury Director of Operations (Miami, Lakes Florida) at The Ward Law Group, PL

Miami Lakes, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Oct, 26

Salary

175000.0

Posted On

19 Jul, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Leadership, KPI Management, Process Improvement, Plaintiff Personal Injury Law, Case Management, Medical Management, Workflow Optimization, Data Analysis, People Development, Strategic Planning, Budgeting, Workforce Planning, Litify, Salesforce, AI Implementation, Lean Operational Thinking

Industry

Law Practice

Description

Company Description Join an Award-Winning Personal Injury Law Firm At The Ward Law Group, our mission is simple: Changing Lives. One Client at a Time. Recognized as one of the Best Places to Work for consecutive years, we are committed to delivering exceptional results for our clients while creating an environment where talented professionals can grow, innovate, and lead. As one of the fastest-growing Plaintiff Personal Injury law firms in the country, we're looking for an experienced operational leader who thrives in a fast-paced, KPI-driven environment and is passionate about building high-performing teams. Our Core Values Faith – We act with integrity and purpose. Accountability – We take ownership of our commitments and results. Leadership – We coach, develop, and inspire others. Loyalty – We support our clients, teammates, and community. Service – We create exceptional client experiences every day. Headquartered in Miami Lakes, Florida, with offices in New York and Orlando, The Ward Law Group continues to expand nationally. Job Description The Director of Operations is responsible for leading the operational performance of the firm's Senior Case Management (Production), Medical Management, and Reductions Departments. This is a highly visible leadership role responsible for driving execution, accountability, operational excellence, process improvement, technology adoption, and KPI performance across multiple departments. This is not a strategy-only position. The successful candidate must be equally comfortable developing long-term operational strategy and working directly with department leaders to improve daily execution, eliminate bottlenecks, increase productivity, and solve operational challenges. The ideal candidate has significant experience leading operations within a Plaintiff Personal Injury law firm, possesses exceptional analytical and leadership skills, and has a proven history of improving performance through data, technology, AI, workflow optimization, and people development. This is a 100% onsite leadership position based in Miami Lakes, Florida. Relocation assistance is not available for this position. What You'll Do Operational Leadership Lead the daily operations of the Senior Case Management, Medical Management, and Reductions departments. Develop, coach, and mentor department managers. Hold leaders accountable for departmental performance. Build a culture of urgency, ownership, accountability, and continuous improvement. Performance Management Develop and monitor departmental KPIs. Analyze dashboards to identify trends, bottlenecks, productivity gaps, and opportunities. Review operational performance daily. Implement corrective action plans. Improve turnaround times, quality, and productivity. Process Improvement Improve workflows across multiple departments. Standardize SOPs. Identify opportunities for automation and AI. Improve operational scalability. Eliminate inefficiencies through Lean operational thinking. Technology & Innovation Partner with IT and executive leadership on technology initiatives. Improve utilization of Litify, Salesforce, dashboards, reporting, AI, automation, and workflow tools. Leverage operational data to improve business decisions. Financial & Operational Results Improve operational efficiency. Reduce backlog. Improve case progression. Increase departmental productivity. Improve client experience. Support budgeting and workforce planning. Leadership & Collaboration Partner with Executive Leadership. Develop future leaders. Coach managers through accountability and KPI management. Foster collaboration across all operational departments. Performance Expectations Success in this role will be measured by the ability to: Improve operational KPIs across multiple departments. Reduce backlog and case aging. Improve turnaround times. Increase manager accountability. Improve employee productivity. Improve quality assurance scores. Improve client satisfaction. Successfully implement workflow improvements. Increase operational efficiency through technology and automation. Personally drive execution when operational challenges arise. Qualifications Required Qualifications Minimum 7 years of operations leadership experience in a high-volume, service-based organization. Minimum 3 years leading operations within a Plaintiff Personal Injury law firm. Experience overseeing Intake, Case Management, Medical Management, Senior Case Management, Settlements, or Reductions. Experience leading multiple department managers. Experience managing 50+ indirect reports and 5+ direct reports. Proven success improving operational KPIs. Demonstrated ability to coach managers and improve accountability. Experience reducing backlog and improving workflow efficiency. Strong analytical and data-driven decision-making skills. Experience using dashboards, KPIs, and operational reporting. Experience implementing process improvements and operational change. Experience leveraging technology, automation, AI, or CRM platforms to improve operations. Strong executive communication and leadership presence. Ability to work onsite Monday through Friday in Miami Lakes. Preferred Qualifications Bachelor's degree required. MBA or Master's degree preferred. Experience implementing Litify. Salesforce experience. AI implementation experience. Lean Six Sigma certification. Experience building operational dashboards. Experience leading digital transformation initiatives. Work Authorization & Employment Eligibility Applicants must be legally authorized to work in the United States without current or future employer sponsorship. Employment is contingent upon successful completion of all pre-employment requirements, including Form I-9 verification and supporting documentation as required by federal law. Relocation assistance is not available for this position. Benefits Medical, Dental & Vision Insurance Company-paid Life Insurance Short-Term Disability Long-Term Disability Supplemental Insurance 401(k) with Company Match Paid Time Off Employee Assistance Program Additional Information Your talent, skills and experience will be rewarded with a competitive compensation package. The Ward Law Group is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at The Ward Law Group via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from The Ward Law Group HR/Recruitment will be deemed the sole property of The Ward Law Group. No fee will be paid in the event the candidate is hired by The Ward Law Group as a result of the referral or through other means. Compensation: USD 140000 - USD 175000 - yearly

Responsibilities

Lead the operational performance of Senior Case Management, Medical Management, and Reductions departments to drive execution and accountability. Focus on improving KPIs, eliminating bottlenecks, and leveraging technology and AI to optimize workflows and productivity.