Plan Administrator Team Leader at Plan Partners

Raymond Terrace, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

0.0

Posted On

19 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Customer Focus, Financial Administration, NDIS Funding Framework, Communication Skills, Organizational Skills, Problem-Solving Skills, Stakeholder Management, Escalation Management, Continuous Improvement Mindset, Operational Efficiencies, Budget Monitoring, Invoice Processing, Service Delivery, Relationship Building, Complaint Resolution

Industry

Financial Services

Description

Welcome to My Plan Support! We're a team of passionate individuals dedicated to providing exceptional service while making a difference in the lives of others. We are seeking an experienced Team Leader to oversee a team responsible for managing the financial aspects of our clients’ National Disability Insurance Scheme (NDIS) plans. This role plays a critical part in supporting participants to understand their funding and budgets, ensuring invoices and payments are processed accurately, and monitoring plan expenditure to keep it on track. As Team Leader, you will provide day-to-day leadership, support your team in stakeholder engagement, and take ownership of escalations, complaints, and service delivery outcomes. You will build and maintain strong relationships with internal and external stakeholders while ensuring a high standard of customer service and operational excellence. Key Responsibilities Lead, coach, and support a team managing the financial administration of NDIS plans Oversee invoice processing, payments, and budget monitoring to ensure compliance and accuracy Manage stakeholder relationships and act as an escalation point for complex enquiries and complaints Support participants by resolving complex issues and delivering a positive customer experience Contribute to the development and continuous improvement of tools, resources, and operational processes Act as a liaison between frontline operations and other departments to drive service improvements Ensure team performance aligns with organisational goals, regulatory requirements, and service standards About You Proven experience in team leadership within a customer-focused or financial administration environment Strong understanding of the NDIS funding framework and associated legislation (or the ability to quickly develop this knowledge) Excellent communication, organisational, and problem-solving skills Demonstrated ability to manage escalations, complaints, and stakeholder relationships A continuous improvement mindset with the ability to identify and implement operational efficiencies What we can offer you: Novated leasing benefits and discounts 12 weeks paid parental leave and access to our Parents Portal Comprehensive learning and development opportunities to support your career growth Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund Exempt Employee Share Plan Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply. We embrace hybrid working and welcome conversations about flexibility. Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially. We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work. If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at mmsgrouprecruitment@mmsg.com.au With our first customer joining us in October 2016, Plan Partners has rapidly grown to become Australia's leading expert in NDIS Plan Management and Support Coordination. As well as helping customers bring their NDIS plans to life, we collaborate with service providers, State and Federal Governments, and other important stakeholders to shape the NDIS and ensure people with disabilities can live the lives they want, now and into the future. We offer a positive, open-culture team environment and the opportunity to be part of an organisation that recognises your talents and supports you to develop your skills and career.

Responsibilities

The Team Leader will oversee a team managing the financial administration of NDIS plans, ensuring compliance and accuracy in invoice processing and budget monitoring. They will also manage stakeholder relationships and act as an escalation point for complex enquiries and complaints.