Are you looking for a new role where you can explore a specialized industry? Are you excellent at communicating over the phone, on video, and via email? Are you results-driven? If so, working on 401(k) plan compliance and administration at Nova 401(k) Associates may be the career path for you.
Nova 401(k) Associates is looking to fill a fully remote position within our plan terminations department. This role is perfect for you if you are a problem-solver who enjoys communicating with customers. Although welcome, industry experience is not necessary, and paid training will be provided.
Nova 401(k) Associates is a rapidly growing national third-party administration firm providing administrative services to companies sponsoring 401(k), pension, and other qualified retirement plans. We have a nationally recognized sales team allowing us to grow continuously and provide advancement opportunities for our professionals.

Job Responsibilities:

• Manage and prioritize workload towards weekly goals in a results-oriented team environment
• Develop a working knowledge of qualified retirement plan termination procedures
• Answer questions over the phone or via email
• Work with clients who are terminating their 401(k) plan
• Coordinate with retirement partners to ensure a smooth and timely plan termination
• Perform other related duties as required
• Work towards obtaining an industry designation

QUALIFICATIONS:

• Bachelor’s degree
• Self-motivated and disciplined
• Excellent written and verbal communication skills
• Excellent organizational skills
• Ability to work in a team environment
• Flexibility, adaptability, and excellent multi-tasking skills
• Prior customer service experience a plus
• Coachable and committed to professional development
• Comfortable with communicating with clients and advisors in a variety of media including: Microsoft Teams Meetings, conference calls, one-on-one phone calls, and email

• Manage and prioritize workload towards weekly goals in a results-oriented team environment
• Develop a working knowledge of qualified retirement plan termination procedures
• Answer questions over the phone or via email
• Work with clients who are terminating their 401(k) plan
• Coordinate with retirement partners to ensure a smooth and timely plan termination
• Perform other related duties as required
• Work towards obtaining an industry designatio