The following are the core responsibilities of the Patient Care Administrator. a) Communicate with patients to book, confirm, and rearrange appointments for long-term condition reviews (e.g. asthma, diabetes, COPD, hypertension). b) Work in line with QOF and practice-specific care protocols to ensure patients are reviewed within appropriate timeframes.
c) Ensure accurate and timely documentation of all patient contact and appointment scheduling on the clinical system (e.g. EMIS Web). d) Collaborate closely with the Planned Care Team, clinical staff, and administrative colleagues to support the smooth delivery of recall and review processes. e) Identify and respond to patient needs, including making reasonable adjustments for those with additional support requirements (e.g.
language needs, disabilities, cognitive impairments). f) Support data collection and reporting to monitor progress towards QOF targets and ensure ongoing compliance. g) Handle patient queries with professionalism, care, and confidentiality. h) Assist with the preparation of recall letters, telephone call lists, and other communication methods.
i) Maintain up-to-date knowledge of relevant care pathways, QOF domains, and practice policies. Please see Job description attached

Please refer the Job description for details