• Job Reference: RAP280825
• Job Title: Planner Coordinator (Housing Contractor)
• Rate: £27,000 - £28,000 + package
• Location: Mallusk, Northern Ireland

PLANNER COORDINATOR

Are you looking for a Planner Coordinator role? Interested in working for a leading Housing Contractor?
VANRATH are recruiting a Planner Coordinator to work for a well-respected Property Services Contractor, based in Mallusk, Northern Ireland.

OVERVIEW OF ROLE:

Responsible for the planning and scheduling of job orders, ensuring efficiency and cost-effectiveness whilst providing a first-class service to our customers. This role will require teamwork and close liaison with all stakeholders in the business and assist daily in managing targets and workflows effectively.

KEY RESPONSIBILITIES:

• Be the initial point of contact for tenants for urgent, routine and adaption works
• Scheduling customer appointments and creating events
• Notifying customers on planned arrival of workers
• Assigning jobs to relevant trade/department within the required job category via computer communication whilst considering cost, customer service and resource availability
• Raising survey events on new COTs, Adaptions and Response jobs
• Monitoring progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly
• Liaise with administration team, supervisor and management to answer queries and review works in progress
• Liaise daily with client district maintenance officers/administrators
• Monitoring of required completion dates, ensuring they are meet, or extension requested were required
• Dealing with queries and complaint resolution
• Maintaining standards and processes to reach KPI targets.
• Support other planning areas when required as part of a cross-functional team environment
• Prioritise customer orders by due date to support the company in meeting target deadline KPI
• Escalate issues promptly to management and help resolve problems in a timely fashion
• To perform the job in accordance with the company’s policies and procedures, especially the Equal Opportunities and Dignity at Work Policy