REQ0966

Date posted
17/07/2025
Application closing date
Location
Salary
up to £ 32,654
Package
Contractual hours
36
Basis
Full time
Job description
At Salix Homes, we’re passionate about creating a brighter future for our customers, our communities, and our people. Since becoming a stand-alone housing association in 2015, we’ve invested significantly in our homes and services. This year, 2025, marks a significant milestone for us as we celebrate our 10-year anniversary. Over the past decade, we’ve grown, evolved, and made a lasting impact in Salford.
We’ve worked hard to ensure all our properties are safe, modern, desirable, and energy efficient, continually investing in our customers, their homes and communities through an ambitious and ongoing programme of improvement work.
We’re also incredibly proud to be one of the first housing associations in the country to achieve a C1 grading under the new Consumer Standards a testament to the quality of the homes we provide and the services we deliver.
Our organisation is not just about providing good quality affordable homes, it’s about transforming lives and our communities.
If you share our vision of driving positive change, this is your opportunity to be part of something meaningful.

ABOUT THE ROLE

The main purpose of this role is to support the development of sustainable communities to live, grow, thrive, together through the delivery of high-quality customer and neighbourhood-focused services in relation to the property services of the organisation.
As part of the Repairs Team within the wider Property Services Department, you will liaise directly with the organisation’s customers, contractors, operatives and suppliers daily ensuring high levels of communication, administration and delivering market-leading levels of customer satisfaction.
You will strive to continuously improve the quality of the service and engage in a culture of best-practice, safety and a customer-focused obsession within your team.

THE ROLE - WHAT YOU’LL BE DOING

• You will be responsible for the daily scheduling and planning of repair works through Accuserv and the electronic mobile devices for operatives, creating maximum efficiency and ensuring key performance indicators are maintained and appointments not missed.
• You will engage with customers, operatives, contractors and suppliers to drive both individual and business performance in terms of customer service, legal compliance, operational efficiency and cost effectiveness.
• Create and maintain good working relationships with operatives liaising with them throughout the day ensuring all targets are met and cross department KPIs are achieved on a daily, weekly and monthly basis.
• Liaise with the day-to-day Repairs Managers to ensure the best use of labour and the time allocation of repairs and liaise accordingly to resolve any issues with materials required.
• Ensure customers are kept fully informed at all times either by telephone, text and email or appointment letters and utilising new communication technologies as they develop.
• Ensure both Accuserv and CRM repairs systems are accurate and real time reflection of the repair status, recording, updating and closing jobs in a timely manner.