JOB DESCRIPTION:

JET FLOW UK based in London SE26 5BW is looking for a Planner/Scheduler to join our team - this position will be responsible for scheduling in Reactive and Planned repairs.
You will be supporting commercial and domestic clients and residents with reactive repairs and maintenance across a radius . You will join our Resource and Dispatch Team which ensures works orders are scheduled and allocated to operatives through our booking system; Big Change.
The ideal candidate will have the ability to be proactive and work in a fast paced environment, as well as a commitment to providing exceptional service to our customers.

REQUIREMENTS:

• Minimum of 2 years of experience in Scheduling/Diary Management in the industry.
• Ability to manage multiple task simultaneously.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Ability to work in a fast-paced environment with multiple priorities and deadlines.
• STRONG Geographical knowledge

Experience:

• Planner/Scheduler: 2 years (required

• First point of contact - answering inbound and outbound calls and dealing with enquiries.
• Managing 2 Inboxes.
• Checking all portals throughout the day, ensure jobs are not missed and keeping to SLAs.
• Planning and scheduling works for operatives as well as daily emergency and reactive work.
• Communicating effectively with the team, management and colleagues to aid smooth running of department
• Providing excellent customer service to both residents and clients.
• Booking all repairs/ appointments before arranging appropriate resource.
• Data input / raising works orders.
• Meeting KPIs
• Preparing and maintaining operational reports, sending these out to clients to meet deadlines.
• Dealing with operative’s enquiries.
• Letter formatting to prompt urgency or works in need of scheduling.
• Liaising with engineers ensuring that they have all relevant information and materials to carry out repairs.
• Working with other members of the team to assist in smooth running of operations.
• Following GDPR Guidelines and protecting personal data.
• Supporting company values.
• ADHOC duties.
  Job Type: Full-time
  Pay: £23,000.00-£27,000.00 per year

Additional pay:

• Yearly bonus

Benefits:

• Casual dress
• Company pension
• Free parking
• On-site parking
• Referral programme

Schedule:

• Monday to Friday
• No weekends

Application question(s):

• Will you be able to commute to our office (SE26 5BW), reliably everyday?

Experience:

• Planner/Scheduler: 2 years (required)

Work Location: In perso